Customer Advocacy & Marketing Specialist

Job Title:

Customer Advocacy & Marketing Specialist

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.  Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. 

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. 

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. 

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business.

About the Role

We’re looking for a passionate and detail-oriented Customer Advocacy & Marketing Specialist to help bring our customers’ success stories to life. This role is ideal for someone eager to grow in the cybersecurity space while contributing to a high-impact customer marketing function. You'll support and execute programs that showcase customer voices, strengthen brand trust, and enable our field teams to win and retain more business.

This is a key supporting role on the Customer Advocacy team, reporting into the Customer Advocacy Leader, and partnering closely with product marketing, product management, comms, sales, and customer value teams.

What You’ll Do

Customer Advocacy Program Execution

• Support the rollout of customer advocacy initiatives aligned with strategic goals set by the Customer Advocacy Lead

• Manage day-to-day operations of our customer reference platform (e.g., ReferenceEdge or similar) including reference tracking, matching, and reporting

• Coordinate virtual Customer Advisory Boards (CABs), including invitations, logistics, content collection, and post-event follow-ups

• Ensure strong relationships with internal teams to identify advocacy candidates and drive customer engagement opportunities
   

Customer Content Development

• Source, coordinate, and publish case studies, testimonials, and customer quotes that align to sales plays and product priorities

• Partner with Product Marketing and customer facing teams to identify customers for use cases across industry verticals and product lines

• Collaborate with Creative and Comms to ensure stories are polished, on-brand, and approved by customers
   

Customer Review Program Support

• Manage and execute review programs for Gartner Peer Insights, and other relevant review sites

• Track, report, and optimize customer participation and feedback metrics

• Collaborate with CSMs to identify and nurture promoters for review generation
   

Field & Sales Collaboration

• Act as the go-to point for sales and field teams to request references, customer content, or program updates

• Deliver sales-ready materials and support int