About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Site Manager is responsible for managing, overseeing, and ensuring the successful administrative, financial, and operational aspects of a CityMD site. Essentially, a Site Manager is accountable for delivering a(n):   

• Supporting a patient-centric urgent care experience from welcome to departure of the facility and ensuring an inviting and hospitable environment  

• Has an entrepreneurial spirit and takes a proactive approach to business operations  

• Leading overall operations of the site and team with day-to-day operations  

Essential Functions/Responsibilities  

 Site Management   

• Scheduling, operational coverage, PTO, and submitting payroll hours for entire site staff; Assistant Site Manager will help as needed.  

• Understanding at all times how many patients have visited the site, whether there are any delays in the registration process, and what follow-up needs to be conducted after a patient is discharged.  

• Monitoring patient flow, managing ongoing daily front and back-office operations closely.   

• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement.  

• Opening and closing the site  

• Assisting with clinical aspects as needed such as processing labs, rooming patients, etc.  

People Management   

• Leading, coaching, developing, and evaluating performance of all staff on an ongoing basis in accordance with applicable performance standards (except for providers).  

• Implementing, monitoring, and taking corrective measures to ensure that the CityMD culture is being always observed.  

• Conducting formal performance reviews of all non-provider staff   

• Collaborating with the HR team to formalize a development plan for staff as well as managing employee relations issues such as formal write-ups and suggestions for improvement and administering terminations.  

• Holding departmental meetings and on-site training sessions  

Business and Patient Management   

• Meeting with patients