APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

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POSITION SPECIFICS​

Auxiliary and Business Services is seeking a Customer Service Representative to provide essential support for university transportation and parking services, serving as a key liaison for students, faculty, staff, and visitors. This role requires a strong understanding of university policies and procedures to effectively resolve issues, process transactions, and promote services that enhance the campus experience.

Key responsibilities include:

• Customer Engagement: Serve as the first point of contact for transportation and parking inquiries. Assist customers in person, by phone, email, or mail with professionalism and courtesy.
• Issue Resolution: Investigate and respond to customer concerns using knowledge of university policies. Troubleshoot problems, provide timely solutions, and escalate complex issues when necessary.
• Campus Logistics Support: Communicate information related to parking availability, transportation services, campus navigation, and facility access or restrictions to internal and external parties
• Sales and Transactions: Process parking permits, event tickets, and transportation-related products both on-site and online. Verify eligibility, collect payments, issue receipts/refunds, and maintain accurate records.
• Marketing and Outreach: Promote transportation and parking services. Understand customer needs and recommend appropriate programs or products.
• System Operations: Utilize point-of-sale systems, parking portals, and other digital platforms to manage transactions, research information, and maintain data
• Documentation and Reporting: Maintain manuals, knowledge base articles, and service records. Assist with inventory tracking and financial transactions.
• Support our operations team in navigating real time customer and employee concerns related to citations, parking equipment, events, and software programs

Specialized duties include:

• Process first-year student parking permit waivers
• Track student permit sales and clear parking portal baskets
• Reconcile parking transactions from front counter team ensuring accuracy of transactions and tracking of procedures
• Support the collection of outstanding invoices related to parking permits and citations
• Monitor and track voided citations and