Service Assistant

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver A Winning Performance:  

• Question Authority 
• Walk the Talk
• Share Knowledge
• Listen, Not Just Hear
• See the Glass Half Full
• Take Educated Risks
• Enjoy the Ride
• Share the Spotlight
• Do the Right Thing
• Test Your Limits 

We Care About Your Total Wellbeing:

• Physical Wellbeing: Medical, dental, and vision care 
• Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits
• Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development
• Learn more about our Total Wellbeing program here.

What You'll Be Doing:

Under the general direction of the Service Manager/Director, the Service Assistant provides maintenance support at an Equity Residential apartment community and is accountable for helping the company deliver on our resident commitments of exceptional move-in, total satisfaction, express service and personal attention. The Service Assistant maintains the community and assists other maintenance staff members with resident service requests and market-ready apartments. He or she is instrumental in helping Equity Residential deliver on its brand promise by delivering superior customer service and exemplifying professionalism at all times.

• Maintains the physical condition of the grounds, exterior and common areas of the community.
• Assists in preparation of all market-ready apartments, which may include, but is not limited to, painting, carpet cleaning, general repairs, housekeeping to ensure an exceptional move-in experience for our residents.
• Removes and disposes of trash, debris and, if applicable, snow.
• Responds to resident service requests and concerns in a timely manner.
• Performs various maintenance functions such as exterior light bulb changes, grounds equipment maintenance and repair, installation and removal of external signage and decorations.
• Assists other service staff members with various projects as needed, including, but not limited to, apartment cleaning, painting and dry walling.

What You'll Need To Thrive:

• High School diploma or equivalent
• Basic aptitude and understanding of mechanical and electrical systems required.
• Computer literacy is required.
• Must be able to work any assigned shift, including weekends. Shifts may change according to business needs. Must be able to respond to emergencies after normal business hours and on weekends when assigned on-call responsibilities. A telephone number where you can be reached after-hours must be provided to your manager. 
• Ability to perform numerous physical activities that require considerable use of your hands, arms and legs and moving your whole body, including prolonged or repeated standing, walking, climbing, sweeping, stooping, kneeling, shoveling, crouching, lifting and handling of materials. Frequent lifting, grasping and carrying materials and equipment up to 50 lbs.
• Service team employees, with limited exceptions, are required to use their own smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems and operations software.

Salary: $18.73 - $21.50 / hour

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

Employees are eligible for overtime pay and performance incentives.

A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g. car, golf cart, etc.) during their workday and/or as part of their role.

Working for Equity Residential (EQR), a leading multi-family real estate investment trust (REIT), means living our purpose: creating communities where people thrive. It means striving to provide the best in apartment living, speaking boldly about new ideas for innovation, and inspiring creativity in the ways we work together. 

Our portfolio of high-quality properties in urban growth markets – New York City, Boston, Washington DC, Seattle, San Francisco, Southern California, and Denver – pro