LN Concerts, Assistant General Manager - The Masonic

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

The Assistant General Manager will provide support and assistance to the General Manager.  This role will work closely with division leadership, local municipalities and will have a close tie to all hourly event-based employees at the venue.   This role will also assist by supporting additional Live Nation venues within the region when needed.

WHAT THIS ROLE WILL DO

• Responsible for managing all aspects of facility operations and maintenance, including but not limited to, front of house operations, preventive maintenance, third party contracting, limited governmental relationships, and staffing.
• Recruits, hires, trains, and supervises part-time staff/supervisors, including but not limited to: Security, Parking/Traffic, Cashiers, Maintenance, and Ushers/Ticket Takers.
• Develops and oversees overhead expense budget for House Departments.
• Assists, in coordination with the General Manager, in preparation of annual operations budget.
• Maintains and monitors records of all incident reports.  Investigates and manages all pending cases, including interviewing staff and attending arbitration hearings as necessary.
• In conjunction with all management and other personnel works to provide a safe and enjoyable facility for guests and employees including all Service Culture training.
• Ensure optimum operating condition of all theater equipment, such as communication equipment and crowd control devices.
• Investigate and resolve guest related complaints.
• Implementation and execution of all Live Nation policies, procedures, and programs.
• Develop and implement recruiting program for seasonal event staff and other seasonal positions.
• Develop and coordinate the Injury Prevention Program for staff.
• Development and maintenance of municipality relationships including police, fire, rescue, parks and other departments.
• Coordinate and manage subcontractors and third party vendors to ensure safe, efficient and successful events
• Respond to patron complaints as necessary
• Coordinate with facilities team to develop long term preventive maintenance programs, capital expenditure programs, and other asset protection and improvement programs
• Coordinate and actively communicate to the neighboring businesses and residents as needed.
• Provides support to neighboring venues within the region/market.
• Other duties as may be assigned.

WHAT THIS PERSON WILL BRING

Required:

• Bachelor’s degree in business or related field, or comparable work experience
• Minimum 5 years experience as a manager in a hospitality related business
• Flexible Schedule (days/nights, weekends, and holidays)
• Ability and flexibility to travel when needed