Tech Project Manager, Implementation & Security (Remote)

Summary:

The candidate must be comfortable working with a mixed onshore and offshore team, as well as in both technical and business environments. They must possess a “can-do” attitude, have excellent written and verbal communication skills, be able to interact effectively with customers, and work collaboratively in a cross-functional environment with minimal supervision. 

The position primarily operates during regular business hours; however, occasional evening and weekend work may be required for maintenance and support operations and to support high-severity issue escalations.   

Location: Remote-based position can be based anywhere in US or UK.  

About the Role: 

In this opportunity as Technical Project Manager for Case Center’s Implementation Delivery and Security Compliance, you will: 

• Work with cross-functional technical projects from initiation through delivery, as well as with existing customers. 

• Coordinate with multiple stakeholders, including Thomson Reuters’ Service Delivery/Operations, Product Technology, business, and customers 

• Leverage tooling (e.g., Azure Monitor, Log Analytics) to provide service delivery tracking and ongoing reporting based on customer SLAs. 

• Manage audit reviews of environment setup and configuration to ensure they meet technology standards, contractual obligations, and monitoring requirements. 

• Partner across various teams to manage and track troubleshooting, incident fixes, client-reported issues, and actively monitor and communicate progress internally and with external customers. 

• Manage recurring testing and validation of disaster recovery, business continuity plan, and penetration testing.  

• Monitor cloud costs across customer and internal environments. 

• Research and provide recommendations for cost optimizations and efficiencies. 

• Support, track, and manage security compliance (currently SOC2 type 2, ISO 27001, Cyber Essentials, Cyber Essentials Plus, and PCI SAQ-D) and required processes for certifications. 

• Keep current and comply with TR corporate security policies (cloud, data, etc.) as well as industry trends.  

• Provide technical knowledge and support for customer inquiries, sales engagement (e.g., RFP responses), and contracting teams. 

• Must be willing and able to pass customer-required background screening and security checks/tests (e.g., CJIS and/or UK SC Level Security Check, criminal background check, identity verifi