Customer Account Specialist - Tier 1 (Water Resources)

Job Overview

Processes and monitors fiscal transactions related to Public Utilities Department customer billings and payments.  Audits, analyzes and reconciles revenue and expenditure postings to the department’s general ledger and balances daily account activity including accounts receivable, deposits, loans, PUCR and customer refunds.  Monitors multiple accounting reports to establish when and if customer accounts require adjustments.

Salary

$36,732 - $47,736

*Internal rate may vary depending on current grade if selected.

Ideal Candidate

The ideal candidate demonstrates proficiency in utilizing billing software for the efficient and accurate entry of data. They possess hands-on experience with Oracle Utilities Cloud Services and Customer Records Management Systems. The candidate is capable of computing and validating usage data for utility billing purposes and has a strong background in workload management. Additionally, they exhibit a high level of expertise in resolving billing exceptions effectively and independently.

Benefits

Click HERE to view our Benefits at a glance

• Generous PTO & Holiday Plan
• Health Plans
• Health Savings Account
• Dental & Vision Plans
• Employee Assistance Program (EAP) 
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account
• Tuition Reimbursement
• Cafeteria Benefit
• Life Insurance
• Short & Long-Term Disability Insurance

Core Competencies

• Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.

Tier 1

Duties and Responsibilities

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Performs technical work in processing fiscal transactions related to Public Utilities Department customer billings, payments and accounts.
• Monitors and processes all returned refunds, void undeliverable, lost, stale dated checks to expedite the reissuing of customer refunds.
• Prepares various fiscal reports for refunds and account analysis, and prepares schedules for aged receivables reports.
• Reconciles customer accounts, submits billing information, and processes customer refunds.
• Initiates and/or approves fiscal transactions in the automated account system.
• Performs other duties as needed, including those performed by subordinate fiscal, financial, and clerical staff.

Job Specifications

• Knowledge of general accounting principles, practices, procedures, and methods.
• Knowledge of laws, rules, and policies governing assigned functional accounting areas.
• Knowledge of computer operations using accounting and excel spreadsheet applications.
• Ability to read, comprehend, and apply job related rules, policies and procedures.
• Ability to prepare accounting, financial, and statistical reports.
• Ability to use accounting and imagi