TRIAGE NURSE RN (91000793)

Division:Eskenazi Health  

Sub-Division: FQHC  

Req ID:  22439 

 

Schedule: Full Time 

Shift: Varied (Days/Evenings) 

 

Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.

 

FLSA Status

Non-Exempt

Job Role Summary

Triage is an interactive process between the nurse and patient that occurs over the telephone or face-to-face and involves identifying the nature and urgency of client healthcare needs and determining the appropriate disposition. The role of the triage nurse is to assess the patient, provide patient education, and crisis intervention. The goal of telephone triage services is to direct the caller to the appropriate level of care or service in a safe and timely manner in combination with providing self-care advice and direction. The triage nurse aids in directing the patient to the right level of care with the right provider in the right place at the right time.

Essential Functions and Responsibilities

Customer Service: Delivers courteous, sincere, and sensitive customer service. 
•Timely in responding to patient/family and other team member needs. 
•Solves problems for patients, families, and staff.
• Promotes team-based care by utilizing Eskenazi Health Model of Excellence (EME) tools.

Leadership: Engages with transformational leadership. 
• Actively supports the Eskenazi Health Mission
•Innovates, takes risks and experiments to improve outcomes.
•Participates in interview process and evaluations for clinical staff.

Delegation: The process of assigning others responsibility and authority.
• Assist team members in personal growth by delegating tasks that are in alignment with their scope of practice and competence level. 
•Holds staff members accountable for completing the tasks assigned to them. 

Financial Accountability/Stewardship: Encompasses the effective stewardship of resources. 
• Assists site management in community outreach efforts at health fair type events. 
• Manages timelines/deadlines of team projects and site projects. 
• Assure adequate resources are available.

Teamwork: To facilitate team care, the Triage Nurse sits in the common area with the physicians and other clinical support staff assigned to her/his team.
• Ensures requests for medication refills, test results, and other patient concerns are completed. 
• Promotes team-based care by utilizing the Eskenazi Health Model of Excellence (EME) tools.
• Assists clinical teams manage patient panels to meet quality metrics by out reaching to patients who need appropriate disease specific or age-specific screenings.
• Collaborating with the provider and other clinical support team members to ensure that patients receive appropriate and adequate instruction regarding new diagnoses, new medications, as well as wellness recommendations.
• Conducts nurse visits for patients assigned to the team

Initiative & Growth: Develops goals for professional growth of self and team members. 
•Demonstrates a self-directed work effort aligned with team goals. 
•Complete Eskenazi Institute for Leadership training within 18 months of assignment.
•    Performs quality improvement activities: identify processes needing improvement; develops and implement improvement plan, performs pre- and post-intervention audits within 18 months of assignment.

Technical Skill: Demonstrates technical ability, understanding of job expectations and compliance with organizational policies and procedures. 
•Consistently tracks, organizes, and prioritizes the workload with the ability to sort through routine and stat data while keeping both the provider and the patient informed.
•Charts assessments, interventions, and patient response concisely, descriptively, and legibly.
•Utilizes established protocols to manage phone and walk-in triage of patients to identify the level of care needed, assign a triage priority, and implement the appropriate plan of action.
•Use of critical thinking skills in the care of the patients/families and to resolve issues within the team.
 

Job Requirements

•    Registered Nurse (RN) with state licensure.
•    Current CPR/BLS certification.
•    A minimum of three years progressive professional experience as a nurse with at least 1 year in an ambulatory setting preferred