AVP, Strategic Program Office and Employee Experience

Job Posting End Date: May 24

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide: 

• Award-winning culture 

• Inclusion and diversity as a priority 

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability 

• Generous PTO (including paid time to volunteer!) 

• Up to 9.5% 401(k) employer contribution 

• Mental health support 

• Career advancement opportunities 

• Student loan repayment options 

• Tuition reimbursement

• Flexible work environments 

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…  

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today! 

General Summary:

This role is accountable for defining the organization transformation roadmap for People and Communications, the Continuous Improvement Strategy for People and Communications and Real Estate, and for Unum’s Employee Experience Strategy, including all aspects of the employee life cycle for P&C and Real Estate (e.g. on-boarding, job changes, termination, etc.).

The role will partner with stakeholders across the Enterprise to ensure that employee lifecycle technology capabilities and roadmaps and operational processes are delivered aligned with Unum’s Employee Experience Strategy and Enterprise strategic objectives. The role will partner extensively with SLT/ELT/CoE leaders, DTO, Real Estate, and Finance to effectively integrate upstream and downstream processes in achieving these goals.

In alignment with P&C’s Strategy, this position will devise and implement initiatives to continuously improve and evolve Unum’s employee experience. Drives initiatives designed to realize efficiencies and improve operating outcomes: ESAT, quality, accuracy, flexibility, scalability, and efficiency.

Principal Duties and Responsibilities

• Own delivery of the Employee Journey Roadmap, including identifying related operational efficiency opportunities within the employee life cycle, and consulting with ELT on implementation plans.
• Drive development and adoption of global standard operating models for processes to ensure an employee experience aligned with Unum’s strategy, which create operational efficiencies, and that are flexible and scalable for growth (a global delivery model)
• Apply extensive knowledge of operational processes, data infrastructure, and technology solutions to collaborate closely with HRIS and CoE Leads to effectively strategize, build, and execute on innovative solutions to enhance Employee Experience.
• Develop strong and collaborative partnerships with senior leaders across the organization to inform and influence investments and advancements in technology, process effectiveness, and support capabilities that impact the Employee Experience.
• Lead team of Employee Experience and Continuous Improvement professionals, adhering to latest professional design and delivery standards and best practices.
• Develop talent to ensure a healthy succession pipeline for the P&C organization.
• Design and execute appropriate change management efforts based upon trends, new employee experiences, tools, and processes.
• Develop overall EX scorecard, SLAs, metrics, resource and financial management of the Employee Experience organization, partnering with key stakeholders around the Enterprise.
• Manage consultant vendor relationships
• Consult with project leads and ELT to ensure delivery of solid change enablement plans in support of P&C’s annual calendar of events, all Strategic efforts, and large Run initiatives.
• Define and implement P&C Continuous Improvement methodology and approach, including standards and metrics
• Partner with ELT to ensure that all areas are consistently assessing ways of working to ensure optimal use of P&C’s Shared Services model and to find ways to optimize operatin