Technical Product Support Technician

What you will do 

The technical support specialist will interact with security sales and installation personnel via telephone and email to assist with specification, installation, operation, and troubleshooting of exacqVision hardware and software.

How you will do it 

Ensure pre-sales and post-sale satisfaction with exacqVision products via telephone and e-mail communication with customers 
Document all incoming inquiries and support cases 
Support sales and customer applications 
Test and or document digital video recording hardware and software

What we look for 
Required 

• Advanced experience with computer networking 

• Ability to calmly and concisely communicate with customers 

• Ability to work with minimal supervision 

• Experience with MS Windows, Linux (Ubuntu), and PC platforms. 

Preferred

• AS or BS (or equivalent experience) in Computer Science, Electrical Engineering, Information Technology or related field.

• Relevant job experience 

• Advanced Ubuntu Linux experience 

• IP Camera experience 

• Experience with digital video capture, compression, or streaming 

• Experience with CCTV security video systems

•  Bi-lingual English/Spanish speaking

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.