Senior Technical Account Manager

About Kasada
Join us in stopping bad bots, for good! Kasada protects millions of online users everyday. Founded to stop automated bot attacks, we believe the internet should be a safe place for everyone. Bad bots are highly destructive. They take over accounts, steal content, overload systems and infrastructure and cause billions of dollars in damages every year. Seeking to restore trust in the internet, Kasada stops bots at the very first request including those that have never been seen before.
We’ve grown from a few friends working out of a shipping container under the Sydney Harbour Bridge to now operating globally, we’re spread across the world protecting some of the most well-known brands on the face of the earth.
We’re an innately curious team that’s not afraid to bring bold ideas to create better ways of solving problems. We’re looking for people who are passionate about solving some of the most difficult and pressing cybersecurity issues, while having fun doing it!
The Role
Kasada is redefining how modern enterprises defend against automation abuse. We protect some of the world’s most sophisticated Fortune 500 organizations, and we’re looking for a highly technical, customer-obsessed Senior Technical Account Manager to join our mission.
This role is built for someone who thrives at the intersection of deep technical problem-solving, proactive customer leadership, and strategic influence. You will work directly with our largest and most complex enterprise customers—owning their success, guiding long-term strategy, and resolving high-impact technical challenges across distributed architectures, web infrastructure, mobile environments, and security ecosystems.
You will collaborate closely with Engineering, Product, R&D, and SecOps to deliver best-in-class experiences, while shaping the future of Kasada’s platform through customer advocacy and technical insight.

What You Will Do

• Serve as the strategic technical advisor for assigned enterprise customers.
• Lead onboarding and complex implementation projects across web, mobile, CDN, and cloud environments.
• Diagnose and resolve advanced issues across HTTP, DNS, proxies, CDNs, JavaScript integrations, and distributed systems.
• Own escalations, incident coordination, RCA delivery, and ongoing system health checks.
• Conduct QBRs: present metrics, insights, architecture recommendations, and long-term roadmap alignment.
• Monitor customer environments for performance, anomalies, and optimization opportunities.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success.
• Create and maintain detailed technical documentation and environment mappings.
• Proactively influence product evolution with customer-driven feedback and real-world technical insight.

What You Bring; Technical Acumen

• Strong proficiency with HTTP, DNS, CDNs (CloudFront/Akamai/Section.io), proxies, and web architecture.
• Experience writing/debugging JavaScript or TypeScript.
• Familiarity with cloud providers (AWS preferred) and macOS/Unix terminal workflows.
• Understanding of security architecture fundamentals and mobile SDK integrations.
• Ability to diagnose distributed system behaviors and performance anomalies.
• Exposure to data analytics tools such as Splunk or Tableau.

Customer & Communication Excellence

• Proven track record managing large, complex, or strategic customer relationships.
• Ability to translate deep technical concepts into clear, customer-friendly language.
• Strong presentation, communication, and stakeholder-management skills.
• Demonstrated empathy, advocacy, and a customer-centric mindset.
• Experience leading technical discussions, workshops, or QBRs.

Strategic & Enterprise Experience

• 3+ years in a customer-facing technical role within SaaS, cybersecurity, or related fields.
• Ability to balance tactical execution with long-term strategic thinking.
• Experience influencing product direction through customer insights.
• Success driving retention, satisfaction, and measurable customer outcomes.

Collaboration & Adaptability

• Effective partner to Engineering, Product, SecOps, and Leadership teams.
• Thrives in fast-moving, high-growth environments.
• Strong analytical thinking, curiosity, and willingness to challenge assumptions.
• Adaptable, resilient, and motivated by solving ambiguous and complex problems.
• Willingness to periodically travel for customer meetings and company events.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience.
• Foundational un