Senior Program Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join: 

Airbnb’s public policy team exists to further the interests of our community of hosts and guests with politicians, regulators, opinion leaders and others who shape the political and legal context for our business, helping them to understand the significant social and economic contributions of our platform. Globally, we are engaged in well over a hundred local conversations and negotiations with governments big and small.  We engage governments at local, regional and national levels directly and also use innovative advocacy and partnership strategies that actively involve our community and our stakeholders in making the case for fair, progressive home sharing rules.

We organize ourselves in integrated campaign groups, drawing on a wide range of tools and disciplines - from detailed policy and government relations work, through high-impact partnerships, proactive media relations, community organizing, digital platforms and content, polling, and innovative data science and research. We use the combined might of these disciplines to progress our overall policy agenda.  

The Difference You Will Make:

We’re looking for an experienced program manager to lead cross-functional coordination of global policy initiatives. This person will have  a proven track record of program development and management, with experience in policy and government relations supporting the planning, operationalizing, tracking and scaling of business-critical initiatives within a complex, fast-paced organization.

The ideal candidate is an independent, optimistic, creative and collaborative problem solver with the ability to anticipate both short- and long-term challenges, and to proactively initiate solutions in coordination with multiple internal and external cross-functional partners. The role is also responsible for working in partnership and supporting the relevant cross functional teams in identifying strategic business opportunities and supporting their implementation. 

A Typical Day: 

• Work closely with functional leadership of the Policy team to plan and track project priorities, timelines, resources, and deliverables
• Create and socialize frequent updates both to and from the Policy team; identify and communicate changes; ensure ongoing alignment and that commitments are met
• Partner with Program Managers throughout the company to align needs, assess priorities, and anticipate roadmaps/milestones/deliverables across a wide range of projects and stakeholders
• Proactively identify opportunities and/or risks; take appropriate actions to resolve issues and manage stakeholder expectations as needed
• Autonomously develop memos, presentations, templates, frameworks, principles, guidelines, etc, to enable project optimization and quality output
• Drive initiatives forward by identifying opportunities for collaboration/leverage, and highlighting connections between disparate teams, tracks of work, etc
• Support scheduling and facilitation of milestone meetings/check-ins/presentations, especially those involving stakeholders from multiple teams/disciplines and/or senior leadership
• Develop and manage the process/system for tracking, storing, archiving and searching documents and deliverables
• Build and leverage relationships throughout the broader Airbnb organization to help grow the influence and impact of the Policy team

Your Expertise:

• Extensive practical experience in project/program management, which has been gained through managing large and complex programs end-to-end
• Strong knowledge and handling of project and program management methodology, tools and techniques
• Experience in policy and/or government relations
• Significant understanding of the research/insights discipline, roles, principles and practices
• Experience managing projects that include both internal and external/3rd-party stakeholders/contributors
• Experience building relationships and collaborating across a geographically dispersed team
• Track record of successful execution in dynamic, fast-paced environments
• Proven ability to work in ambiguous and unpredictable contexts