The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary:

• Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of moderate to high complexity.

• Manage internal and external resources to successfully conduct data re-implementation and change projects of moderate to high complexity.

• Manage and perform triage for data inquires and issues and act as subject matter expert to internal resources and customers.

• Provide informal leadership and support team and capability development.

Principal Duties & Responsibilities:

35%    Act as business lead for inbound and outbound data onboarding and enrollment systems, both for new and existing integrations of moderate to high complexity. This includes:

• Lead customer conversations on specifications and set expectations for data onboarding and enrollment systems processes.

• Communicate technical concepts and negotiate with customer to advocate for our solutions.

• Perform business testing on files and provide feedback to customer.

• Coordinate with internal resources in business and IT to ensure timely delivery.

• Configure mapping tools to support services.

35%    Manage internal and external resources to successfully conduct data re-implementation and change projects of moderate to high complexity. This includes:

• Project management and documentation, utilizing established methodologies, tools and templates

• Issue resolution and consultative problem solving

• Communicate difficult concepts and negotiate with customer to advocate for our solutions

15%    Manage and perform triage for data inquires and issues and act as subject matter expert to internal resources and customers. This includes:

• Manage moderate to high complexity data issues.

• Perform research, demonstrating high level critical thinking skills to identify the source of issue, coordinate with internal business SME’s to assess impacts and communicate with stakeholders

• Review amendments for data integration impact and assess whether data change is needed

• Act as Subject Matter Expert for internal/external questions, consult on our process, systems, capabilities and data requirements. 

• Primarily focused on our current capabilities.

15%    Provide informal leadership and support team and capability development, including but not limited to:

• Support and influence successful development of new team members. This includes mentoring, proactive coaching, training and ensuring quality delivery

• Recommend and develop new processes or procedures to improve customer experience and increase efficiency

• Participation in identifying best practices

• Drive identification and adoption of best practices

• Provides input on new data integration capabilities, lead efforts as needed

• Participation in department projects

Education/Experience:  Bachelor’s degree in Business, Information Systems or related field. Four to six years progressively responsible experience in systems administration, group insurance benefits, customer-facing project management or the equivalent combination of education and/or relevant experience.

Skills: Moderate proficiency with Microsoft Excel, database querying applications such as SQL Server and TOAD, understanding of basic database concepts and customer-facing project management

Physical Demands:

N/A

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annu