General Manager

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This role will be located at one of Discovery Land Company’s locations: Austin Surf Club, set outside of Austin, TX.

Austin Surf Club is seeking a General Manager to join the Club Operations Department.

In this role, you will be part of creating the Discovery Land Company experience for our members and fellow employees. The General Manager ensures that the property owner/members’ experiences exceed their expectations. This individual will report into the Project President and will be responsible for managing all activities and the relationships between its members, guests, employees, management teams, community, and vendors.

As the General Manager, you will play a pivotal role in maintaining the brand and infusing our community with a vibrant vibe. You will be responsible for ensuring seamless coordination and exceptional service across all areas. Your performance will be measured through key performance indicators (KPIs). You will be seen as the “face of the club” and should attend all key events.

To succeed, the General Manager must:

 

• Have extensive experience launching and managing luxury surf amenities, luxury resorts, residential and/or beach communities, or private clubs, with a strong focus on pre-opening and organizational development.

• Demonstrate a proven ability to build and lead senior leadership teams, ensuring each member aligns with DLC’s core values and fosters a culture of excellence.

• Be a proactive leader, actively involved in recruiting, training, and developing staff, while setting a high service standard across all departments.

• Possess excellent project management skills, with the ability to oversee complex development phases, ensuring that the opening and operational phases are aligned with brand standards, scheduled properly, and within budget.

• Have a strong understanding of luxury real estate, high-end hospitality, private club and/or surf community operations, and real estate sales, with the ability to integrate innovation, community engagement, and seamless guest experiences.

• Be an exceptional communicator, able to collaborate effectively with senior management, marketing, and membership teams to grow the brand’s presence and attract a highly selective client base.

Key Responsibilities
Club Operations
• Drive company’s mission, vision and values daily.
• Maintain and uphold brand DNA in all services provided.
• Ensure the smooth day-to-day operations of the club, including facilities maintenance, housekeeping, security, and landscaping.
• Develop and implement operational policies and procedures to maintain a high level of service quality.

Member Relations
• Focus on ensuring a high level of member satisfaction by addressing member concerns, providing exceptional service, and maintaining open communication channels.
• Focus on enhancing the member experience by providing exceptional service and addressing member inquiries and concerns promptly.
• Develop and implement programs and events that cater to the interests and needs of the members.
• Act as a liaison between the club's management and its members, fostering strong member relationships.
• Assist and accommodates all homeowners regarding any preparations and/or concerns.
• Frequent all amenities and venues to assure member satisfaction.

Financial Management
• Assist the VP of Operations / Project President in managing the business of the club, including working closely in areas of financial oversight of the income statement, balance sheet, cash flow, capital budget, project management, and strategic planning.
• Work with VP of Operations / Project President, Accounting and Executive Team to develop and manage the club's budget, ensuring responsible allocation of funds for various club activities, maintenance, and staff salaries.
• Financial Reporting: Provide regular financial reports, detailing revenue, expenses, and financial performance.

Leadership and Management
• Provide strong leadership to the club's staff, fostering a positive and collaborative work environment.
• Oversee and manage department heads and staff, including hiring, training, performance evalu