Chief Operating Officer

Purpose

The position of Chief Operating Officer (COO) is responsible for overall leadership of operations. As a member of the senior leadership team, the COO drives change and sets in place the strategic operational plans and goals that further the organization’s mission and objectives. The COO directly partners with the Chief Health Officer and Chief Financial Officer to create highly effective clinical programs, forms effective partnerships with other senior leadership team members and regularly represent the organization in a variety of community and external settings and meetings.

Neighborcare Health offers a robust benefit package: Medical, Dental & Vision Insurance, 18+ days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.  

In this position you will:

• Establish key working relationships with members of senior leadership, clinical leaders and other members of Neighborcare
• Provide strategic direction in the development and successful advancement of clinical programs such as Primary Medical, Dental, Behavioral Health, School Based Health, Housing and Homeless Outreach, Pharmacy, Lab and Imaging Services.
• Assure effective oversight and resource utilization of clinical programs’ operating Assure effective program expansion and integration of acquired entities and or partnerships and programs to serve Neighborcare Health mission and community focus.
• Oversee and effectively evolve population health, quality and process improvement departments and improvement efforts ).
• Provide oversite and lead Neighborcare Health‘s facility portfolio, planning and maintenance Manage direct report staff including completion of annual individual learning objectives and performance reviews, recruitment, hiring, orientation, retention, development and corrective action, as needed.
• Model and mentor direct reports in appropriate leadership development, succession planning and problem solving and positive
• Lead and participate in quality-of-care initiatives and process improvement efforts and achieve Maintain professionalism, business, and patient and staff confidentiality.
• Ensures that business operations are efficient, effective and are aligned with strategic goals.
• Develops, implements, and evaluates policies and procedures aimed at standardizing services in a systematic manner that assures quality, safety, and reduction of environmental hazards for staff and clients.
• Responsible for seeking and /or implementing business development opportunities that will increase the growth of Neighborcare Health.
• Partners with the Chief Financial Officer (CFO) on budget management, cost benefit analysis, forecasting needs and securing of new funding for the health center.
• Performs other duties as assigned by the CEO.

Key Skills, Knowledge and Abilities

Required for this job: 

• Demonstrate a commitment to the principles and practice of process improvement to achieve organizational excellence.
• Demonstrated effective interpersonal skills, form and maintain positive, collaborative relationship and utilize effective conflict resolution skills.
• Ability to lead, guide and direct staff members to uphold organization service and behavioral standards.
• Demonstrated capacity for innovative leadership in
• Understanding of, and familiarity with, public policy and public policy makers related to the delivery of primary care
• Meet and co‐lead health care compliance requirements, confidentiality policies and
• Demonstrated ability to develop, plan, and execute strategic and operational
• Ability to work independently and be resourceful in a complex health care environment.
• Demonstrated ability to communicate effectively and respectfully with staff, key stakeholders with diverse racial, educational and socio‐economic
• Demonstrated excellent verbal and written communications skills and maintain professionalism in stressful circumstances.
• Ability and means to commute during the day to various locations

Required qualifications:

• Master of Arts or Master of Science in Health Care Administration, Public Health, Business Administration or related area  

• Minimum ten (10) years’ progressive health care management experience, preferably in a primary care medical group or community health center environment

• Experience working in an ethnically and culturally diverse work place environment

Preferred qualifications:

• Experience with the issues faci