Job Specialist III (Northeast MA)

Incumbents of positions in this series interview customers for unemployment insurance programs; explain program policies and procedures to customers; refer customers to other agency programs; review customer data and provide customer assistance; perform related work as required. 

This position requires travel throughout the Commonwealth up to four days per week. The incumbent will provide in-person services for offices in the Northeast region. Applicants must be familiar with and comfortable using various web-based applications as required to perform duties while, teleworking, in the office and/or out in the field. All applicants must have a current driver’s license and reliable transportation.

This position requires travel to the below locations one day per week.  You may be required to travel to other regions, as needed, to provide coverage. 

·       MassHireLowell
107 Merrimack Street, Lowell, MA  01852

·       MassHire Merrimack Valley

420 Common Street, 2nd Floor

Lawrence, MA 01840

·       MassHire North Shore

70 Washington Street, Salem MA  01970

Fluency in Spanish is strongly preferred

DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:

1.     Interview customers of agency unemployment insurance (UI) programs, by telephone or in person, to obtain record and input to UI Online or other agency system as needed, to determine initial and/or ongoing eligibility of customers for programs and services.

2.     Explain to customers, by telephone or in person, such matters as: proper preparation of agency forms and materials, program policies and procedures, service availability, rights and responsibilities of all parties, reporting requirements and benefits of programs and services.

3.     Refer customers to agency services as required by reviewing data gathered from interviews and written applications.

4.     Interact by telephone or in person in a professional manner with customers, and operate computers and peripheral equipment following established procedures and guidelines.

5.     Perform related duties such as speak, read and write clearly, be able to translate UI Law and procedures, perform data entry, statistical calculations, author appropriate responses to customers, creating reports, file, process and direct mail, among other required duties.

Minimum Entrance Requirements: Applicants must have at least (A) three years of full time, or equivalent part-time, professional or paraprofessional experience in any of the following: (a) personnel interviewing, recruitment or job placement; (b) employment, vocational, educational, psychological, sociological, or rehabilitation counseling or guidance; (c) credit or claims adjustment interviewing; (d) job analysis or position classification work, and of which at least (B) one year must have been in a professional capacity, or (C) any equivalent combination of the required experien