Bilingual Spanish/ English Insurance Customer Service Representative

Bilingual Spanish/ English Insurance Virtual Customer Service Agent

¿Te gusta ayudar a los demás? ¿ Eres fluido en inglés y español?

Become a Bilingual Customer Service Agent  by joining an elite team that supports industry-leading insurance clients.

Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support, and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example, 84% of our managers are internal promotions.

If you live within 50 miles of a site, you will be offered an onsite role.

 

Foundever requires a dedicated, distraction-free, quiet work environment during working and training hours, this includes pets, phones, or other household members.

A fantastic opportunity

 

The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes, and systems to provide a resolution for the customer.

You’ll Enjoy

 

An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home, depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.

Responsibilities:

 

• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development

Qualifications:

 

• Speak Fluent English and Spanish

• Strong communication skills, including the ability to navigate between screens while assisting customers

• Problem-solver with a can-do attitude

• Eager to advance your career with a reliable company

• Enjoy working independently and with a team

• Must be 18+ years of age

• High school diploma (or GED equivalent)

• Must pass a background check and drug-screen

• At this time, Foundever can only offer employment to individuals located in the following states: AL, AZ, AR, CO, FL, GA, ID, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, NJ, NM, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WI

Equipment and Internet Requirements:

• Company provides needed equipment (may be asked to provide second monitor) 

• Work-at-home positions we require minimum requirements of your home internet service; Mbps: 10 mbps download and 10 mbps upload.

• Candidate should guarantee high internet speed and ability to hardwire

Benefits:

 

• Pay: $17-$19/H
• 100% Paid Professional Training
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• 401K ret