Manager, Rev Growth & Strategy

• Coordinate, plan, and execute revenue growth strategies for the CPAP Call Center
• Perform revenue growth analytics to identify opportunities and evaluate results of implemented strategies
• Lead the day-to-day actions related to call center metrics
• Maximize revenue and exceed established targets

Job Responsibilities:

• Manage and plan Outbound Dialer campaigns (using Avaya POM) to increase patient penetration
• SME in all aspects of the AVAYA POM system
• Improve call center agent metrics including, but not limited to efficiency and order conversion rate
• Work collaboratively with business leaders to develop a continuous improvement culture
• Analyze data to suggest opportunities for improving sales conversion and revenue growth
• Work on multiple projects simultaneously with competing deadlines
• Manage cost-saving initiatives, executing associated plans and meeting targets
• Develop presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)

Qualifications

• Advanced knowledge in Excel and/or Tableau
• Detail-oriented with strong organizational and planning (project management) skills
• Strong background in analytical consulting, data science, or related field
• Demonstrates strong critical thinking and problem-solving skills
• Experience in revenue growth, required
• Excellent written and verbal communication skills, required

Education and Experience:

• 3- 5 Years prior Revenue Growth Management
• Prior experience of outbound dialer operation and revenue driven call center management, preferred
• Bachelor's Degree in analytics field or demonstrable equivalent experience in the field, required
• MBA/Master's Degree in analytics, preferred

Physical Demands:

The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 10 pounds.