Director of Client Engagement - Temporary Role

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

We are seeking a strategic and experienced temporary hire to cover Director of Client Engagement and Marketing to lead a high-performing team during parental leave. This role is responsible for executing on a defined vision, guiding execution, and ensuring alignment across multiple marketing functions with the overarching goal of elevating client experience, brand strength, and product adoption. 

This role will be temporary, with an anticipated duration of ~6 months. 

What you’ll do here:

• Execution of 2025 Strategic Plans & Operational Oversight:
  • Lead the execution of FareHarbor’s established 2025 client engagement and marketing strategy. Ensure successful implementation across all core areas—integrated client marketing campaigns, content marketing and thought leadership, and community —by setting clear priorities, resolving roadblocks, and maintaining team momentum toward annual goals. 
    • Marketing Campaigns topics will be defined. Your role will be to review campaign briefs, communication plans, and campaign deliverables, ensure the appropriate stakeholders are included for review and that individual team members are leveraging the appropriate cross functional resources to ensure campaign success. 
    • Content Marketing - Oversee the execution of the pre-defined content marketing strategy. Support team in gaining buy-in and support from cross functional departments. Review content deliverables to ensure quality. 
    • Community - Ensure event planning and execution is successful. Support team in gaining buy-in from cross departmental leadership and clear roadblocks to ensure successful event execution. 
    • Plan adjustment - Adjust campaign, content marketing or community plans based on shifting business needs and results. Leverage the existing team's insight and other leadership to identify the appropriate shifts and ensure execution of those new priorities. 
  • Oversee the day-to-day operations and workload of the team while upholding strategic intent and ensuring continued alignment with business objectives.
  • Review and provide feedback on team deliverables 
• Team Leadership & Management:
  • Manage, coach, and support a diverse team of 13 professionals. 
  • Empower manager and individual contributors  to own execution while providing hands on support, direction, resources, and performance feedback.