Customer Engagement Strategy Manager

Location: Durham or Philadelphia (2 days a week in office)

Position Overview: The Manager of Payer / Provider Engagement Strategy will play a crucial role in supporting and driving innovative Market Access strategies across GSK’s portfolio. You will work closely with cross-functional stakeholders to develop and implement strategies and pull through opportunities that align with the company's long-term goals and promote Market Access innovation. Additionally, the Manager will engage with key customers to help devise and implement strategies and projects that drive optimal outcomes for patients. .

Key Responsibilities:

• Support the development, implementation, pull-through, and measurement of innovative customer engagement initiatives across GSK’s portfolio.
• Partner with Market Access Account teams to:
  • Influence and drive access strategies that transcend individual brands and focus on portfolio-wide access challenges and opportunities.
  • Engage with customers to identify partnership/initiative opportunities and facilitate the effective execution of active initiatives.
• Drive cross-functional collaboration and organization across internal stakeholders such as Brand teams, VEO (Value, Economics, and Outcomes), and legal/compliance to ensure the success of initiatives.
• Define and measure clear KPIs for each initiative to ground internal stakeholders and customers in performance and expectations.
• Identify and anticipate Market Access trends and dynamics that may impact the company’s portfolio and leverage these insights to inform innovative strategies.
• Identify and implement tools and resources to support Account teams.
• Foster a culture of innovation, respectful and productive collaboration, continuous learning, and inclusion within the team.

Travel Required: Yes, 10-20%

Why You?

Basic Qualifications:

• Bachelor’s degree
• Minimum of 2+ years of experience in developing and implementing innovative brand or access life science strategies.
• Minimum of 2+ years’ experience leading projects with a diverse set of stakeholders.

Preferred Qualifications:

• 3-5 years of relevant pharmaceutical, consulting, or otherwise relevant experience.
• Proven track record of effective customer engagement, preferably in business services or account management.
• Ability to create, pull-through, and communicate qualitative and quantitative drivers of performance.
• Strong understanding of US Market Access including payers, organized providers, healthcare systems, and landscape.
• Strong project management experience, managing multiple stakeholders with multiple timelines at once.
• Demonstrated ability to work collaboratively across functions.
• Excellent critical thinking and communication skills.
• Experience managing third-party vendors.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.

These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

• Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigor and risk
• Managing individual and team performance.
• Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
• Implementing change initiatives and leading change.
• Sustaining energy and well-being, building resilience in teams.
• Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
• Developing people and building a talent pipeline.
• Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
• Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
• Budgeting and forecasting, commercial and financial acumen.

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