Software Engineering Lead – Conversational Platforms

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team. 

As Engineering Lead, Conversational Platforms, you will be playing an active part in the hands-on process of building software and managing your own team. In this role, you will be contributing to production-facing code on a regular basis, with a specific focus on conversational and messaging channels such as WhatsApp, Instagram, Messenger, Facebook, Push, and Email

Help us shape the future of communication by:

• Supporting with recruitment & hiring of engineering talent and facilitating the onboarding of new team members.

• Working with other engineering teams to identify and anticipate changing requirements and opportunities to improve the development environment.

• Working with product managers, designers, and engineers to prioritize, plan, and schedule work.

• Communicating status, risks, and requirements to other groups.

• Providing technical and non-technical guidance to the team, both individually and as a group.

• Facilitating continuous learning and improvement for the team and its members.

• Working in a dynamic environment, embracing the challenge of adapting to evolving requirements and frequently shifting priorities with agility.

• Leading, mentoring, and inspiring a team of developers to foster a culture of collaboration, innovation, and continuous improvement.

• Providing technical guidance and expertise to the team, ensuring adherence to best practices, coding standards, and architectural principles while conducting regular performance evaluations, offering constructive feedback, and supporting the professional growth and development of team members

Requirements

What you’ll bring:

• Hands-on experience building or integrating conversational and messaging systems, ideally across channels such as WhatsApp Business APIs, Instagram Messaging, Facebook Messenger, Push Notifications, and Email delivery platforms.

• Experience with bidirectional messaging, templates, webhook flows, provider integrations, and high-volume message delivery is particularly valuable.

• Hands-on 7+ years of relevant engineering work experience with 5+ years of hands-on technical experience in building scalable enterprise-grade systems.

• Hands-on 5+ years of experience as a Java or Python Developer and in database management (MySQL, Cassandra, etc.).

• Experience with high-volume solutions.

• Must be able to spend substantial time interfacing with offshore teams on a daily basis.

• Fluent in English with excellent writing/editing and verbal communication skills.

• Practical experience in queuing systems/message brokers such as RabbitMQ, Kafka, SQS, etc.

• Practical experience with cache technologies (Memcached, Redis).

• General knowledge of integrating with third-party bidirectional messaging providers such as Meta (WhatsApp, Instagram, Messenger) and Apple (Messages for Business).

• Experience working with Push & Email will be an added advantage.

• Practical experience with AWS services (e.g., EC2, S3, RDS, DynamoDB, API Gateway, Lambda, SQS, SNS) and Oracle Cloud Services.

• Hands-on experience with Kubernetes, Docker, and container orchestration.

• Experience designing and maintaining CI/CD pipelines; experience with Drone CI is a plus.