Manager Customer Success

Title: Manager Customer Success

               

Location: Statewide Multi Use, ID

               

Job Requisition ID: Req-259798

               

Time Type: Full time

               

About Lamb Weston

You’ve probably enjoyed our fries without even knowing it! As a leading manufacturer in our industry, and public Fortune 500 company, we inspire and bring people together with foods they love and trust. Our customer base includes international food service providers, restaurants, and households in over 100 countries around the world.

A highly innovative global corporation with a start-up mindset, we empower every individual to make a genuine difference. You’ll gain access to hands-on training to fuel your growth and success, explore opportunities for new solutions, and you’ll join a winning team of 10,000+ people all dedicated to raising the bar – together.

If you have a strong drive for results, a desire to help us bring the world together through our fries, and are ready for a fresh challenge, we want to hear from you.

Job Description Summary

               

Manager Customer Success is responsible for managing a team of Customer Success Representatives, overseeing the team strategy and roadmap, and partnering with the sales team on team selling. This role works cross-functionally with Customer, Product, and Digital Marketing, Culinary, Knowledge and Insights, Sales Training, and Sales Technology, along with all areas of FSBU Sales and Sales Support Teams. Customer Success focuses on supporting team selling and the sales team by focusing on building relationships with potential customer targets, answering customer questions, being product experts, and retention and loyalty tactics with current customers.

Job Description

• Manages strategy and process with Customer Success Representatives and Sales Team on Team Selling parameters 

• Ensure seamless Team Selling Engagement with Sales Team  

• Develops, directly manages and coaches team of Customer Success Reps by initiating objectives, setting priorities and evaluating performance  

• Interfaces closely with Category Leadership and Category Execution on Initiative development and tracking, reporting, etc. of customer journey and lead management process 

• Interface with Marketing, Culinary and Knowledge & Insights and provide insights on sales tools and content, communication, culinary ideation and consultative selling  

• Maintain an active and healthy pipeline 

• Lead and support data cleanliness with Customer Success Reps and provide thought leadership for team selling data cleanliness  

Basic & Preferred Qualifications

Education/ Certifications: (Required & Preferred) 

• Education: Bachelor’s in Sales, Business Administration, or related field degree preferred. 

 

Skills and Experience:  

• Experience:  5+ years of sales experience, management experience preferred.  Food service and customer service experience preferred.  

• Strong customer service orientation with ability to professionally and effectively influence/persuade customers to purchase products. 

• Ability to lead and develop a team and hold them accountable to deliver results. 

• Ability to process multiple issues simultaneously, driving them to successful resolution.