Chief of Staff

Join us in Telling the Stories of Santa’s North Pole!

The Lumistella Company is a global intellectual property company dedicated to bringing Santa’s North Pole to life for children around the world through consumer products, original entertainment and brand experiences. We are home to the most iconic and beloved Christmas brands of this generation including The Elf on the Shelf, Elf Pets, and Elf Mates.

The Chief of Staff is a strategic advisor and operational leader who supports the President (Chair of the Management Committee and member of the Executive Board of Directors) in driving alignment, execution, and accountability across the organization. Acting as a bridge between the President and internal leadership, the Chief of Staff ensures seamless communication, coordinates cross-functional initiatives, and oversees the timely execution of key projects and action items.

This role is responsible for managing information flow, facilitating decision-making, and ensuring that company priorities are effectively communicated and implemented across all departments and at the direction of the President.

The ideal incumbent is a highly organized, proactive, and strategic thinker with strong leadership and communication skills. They must be able to synthesize complex information, drive operational efficiency, and hold teams accountable while maintaining a high level of discretion and professionalism.

The Chief of Staff will:

1.      Serve as Needed as Proxy for the President – as achieved by focus on the following areas:

• Strategic Execution & Organizational Alignment Ensures company initiatives and projects align with the President’s strategic priorities.

•         Acts as a central coordination point across the business, ensuring cross-functional collaboration on activities directed by the President.

•         Supports the President by translating high-level strategies into operational plans. Facilities the activity necessary to ensure execution.

• Driving Accountability & Project Management

•         Tracks key initiatives, action items, and projects, ensuring accountability and on-time completion.

•         Sets up systems and processes to monitor deliverables.

•         Follows up with teams to ensure that commitments made to the President are fulfilled.

•         Identifies bottlenecks and works with teams to remove roadblocks to execution.

• Information Flow & Communication Hub

•         Acts as a bridge between the President and others within the organization, ensuring effective communication.

•         Information Consolidation & Synthesis

• Collects, organizes, and synthesizes key updates from executives, department / section heads, and project teams into digestible briefings for the President.
• Ensures that the President is informed about critical issues before meetings and that decisions are made with the necessary context.
• Prepares executive summaries, status reports, and dashboards to streamline information exchange between leadership levels.
• Consolidates and synthesizes updates, data, and reports for the President.
• Ensures that key messages from the President are effectively communicated across the organization.

•         Facilitates Two-Way Communication

• Acts as a liaison, ensuring that directives and priorities from the President are clearly communicated to department / section heads and teams.
• Gathers input from internal teams and presents it to the President in a structured manner, ensuring leadership is aware of concerns, challenges, and progress.
• Ensures messages from leadership do not get diluted or misinterpreted as they move through the organization.

•         When the President is absent:

• Knows when to hold teams in place pending the President’s input and when to push action forward. Elevates critical information to the President immediately.