Onboarding and Adoption Specialist

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential.

We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy.

Cordance is seeking an Onboarding & Adoptions Specialist to join eRez Life's Customer Experience team. In this role, you’ll guide new and returning clients through onboarding and implementation, helping them maximize the value of their eRezLife services through training, support, and consultation.

eRezLife Software is a fast-paced software-as-a-service company supporting student affairs departments—primarily residence life and student housing—at colleges and universities across Canada, the United States, and abroad. We pride ourselves on delivering exceptional customer service and building long-lasting relationships with our clients.

Reporting to the Senior Manager, Customer Experience, you are responsible for onboarding customers with new services and providing quality customer service support to the eRezLife community.

This is a fully remote role; all candidates must be based in the US or Canada

What you'll do:

• Learn the ins and outs of our software and how our clients use it to manage their housing application, room assignment, student hiring, conduct, and residential education processes.
• Create positive first impressions. Configure new and returning client sites and train customers on how to use eRezLife to achieve their goals. Lead implementation strategies that establish strong client relationships and product adoption.
• Support clients remotely – on Zoom, phone, and email. Active listening, timely assessment, excellent communication, regular follow-up, and strong organization skills will keep clients feeling supported and valued.
• Identify problems and suggest and implement solutions. You will work to create and refine processes, identify solutions to issues, and suggest product improvement ideas.
• Provide support by responding to customer tickets, scheduling meetings, and following up with customers as needed.
• Embrace team and individual work. Collaborate with internal teams to ensure smooth handoffs and client satisfaction.

In addition to the job responsibilities listed above, the Onboarding & Adoptions Specialist can expect to…

• Take the lead on our “Wisdom Wednesday” webinar series - an ongoing client education and engagement initiative. You'll shape the schedule, coordinate presenters, and ensure recordings and materials are organized and accessible for our clients.

What You Bring:

• At least two years of experience working in residence life and/or student housing is required
• Strong oral and written communication skills
• Self-motivated and willing to take initiative
• Ability to efficiently and effectively manage and prioritize competing demands
• Proven problem-solving abilities
• Excellent time management skills
• Comfortable using a computer and web-based technologies
• Team player with a strong client-focused approach
• Previous experience with eRezLife is an asset

What Will Help You Stand Out

• Remote position - We welcome candidates from all time zones. While having availability in Pacific Time hours can help us better serve our diverse client community, it’s not a requirement.

#LI-Remote

Please note that we do not accept unsolicited resumes, work on a Corp-to-Corp basis, or engage with non-vetted external agencies.

Why Join Us?

At Cordance, we believe in taking care of our team members. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, financial well-being, and work-life balance:

• Health and Wellness:
  • Comprehensive Health Coverage: Coverage begins on your first day of employment.
• Retirement Savings:
  • 401K Plan (US): We match 1:1 for the first 3% of contributions and 0.5:1 for