Bilingual Auto Property Damage Claims Adjuster

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

About the role

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
• Passionate claims professional who cares about the customer and their experience.
• Sense of urgency - at all times. That does not mean working at all hours. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution.
• Anti-status quo. You don’t just wish things were done differently, you act on it.
• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests 
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim
• Coordinate the repair, if necessary, for the property damage  
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling
• Communicate and coordinate with involved parties regarding negotiations and settlement
• Provide input for continuous development best practices, and process improvements

Who you are

• Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. 
• Passionate claims professional who cares about the customer and their experience. 
• Empathetic. You exercise empathy and patience towards everyone you interact with. 
• Sense of urgency - at all times. That does not mean working at all hours. 
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. 
• Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. 
• Anti-status quo. You don’t just wish things were done differently, you act on it. 

What we need

We need you to do all the things typical to the role:

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls and resolving customer requests 
• Gather necessary information from customers to initiate the claim and determine the appropriate course of action 
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim 
• Coordinate the repair, if necessary, for the property damage 
• Recognize requirements for potential escalation should the loss no longer meet criteria for your handling 
• Communicate and coordinate with involved parties regarding negotiations and settlement 
• Provide input for continuous development best practices, and process improvements  

Requirements

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) 
• Experience with handling real property damage, this is not required but encouraged 
• Minimum of 1 year experience with insurance claims and/or customer service
• Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
• Bilingual (fluent in Spanish and English)

Benefits

• Generous health-insurance package with