Fraud Support & Employee Engagement Manager

Work Location:

United States of America

Hours:

40

Pay Details:

$86,840 - $139,360 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Manager, Fraud Business Strategy will manage a team who oversees one or more fraud supported business lines while generating multifaceted insights, understanding and enacting strategic direction. The manager will be accountable for hands on delivery of objectives, projects, process changes, reporting/forecasts, and business partnership meetings.

This is an independent contributor, business support and employee engagement opportunity within US Fraud Management. Responsible for helping drive the action plans from pulse results, town halls (preparation & material work), communications, rewards and recognition and other employee engagement type work.

Remote

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/ all disciplinary actions, as required.
• Sets operational team direction to ensure alignment on goals.
• Oversight of fraud attacks and trends impacting identified area
• Partners with senior leadership to implement countermeasures in accordance with strategic goals.
• Participates in quarterly & annual fraud loss, and operational capacity forecasting exercises.
• Implements rule/procedure/project changes and adheres to Change Management protocols.
• Leverages business level reporting to identify fraud trends and provide insight based on area of oversight.
• Supports project development, intent & ongoing partner projects; provide risk identification and support the development of business insight for the project
• Supports projects/ change by leveraging fraud expertise to help define fraud resilient products through the development of business level requirements and processes.
• Provides post launch Project and IT/ technology validation and issue management to ensure business and or fraud requirements are met
• Ensures Fraud policy/process alignment & implementation for both fraud and supported business lines.
• Provides monthly business partner loss/operational performance updates and participate in review sessions.
• May be responsible for the day to day management of Fraud vendors.
• When working on formal projects, expectation is these projects are a moderate cost and risk rating/tier
• Develops annual and/ or long-term plans for own area and influences plans well beyond area managed.
• Responsible for management of the overall team providing both leadership and guidance.
• Sets targets and objectives for the team and deliver results.
• Grows team expertise to align with business/ enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered.
• Leads a high performing team; provide on-going feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and provide regular input into employee assessments and development plans
• Leads the process of setting performance objectives for the team; track, monitor and effectively address and/ or reward performance in a timely manner.
• Manages employees in compliance with all human resources policies, procedures and guidelines of conduct.
• Supports an environment where team freely escalates business challenges; facilitate change through positive reinforcement of milestones and successes.
• Recruits for all hires to ensure a highly diverse, qua