Customer Support Specialist

Company Description

About Us:
At Nexmos Design, we specialize in creating impactful experiences through innovative event production and brand-driven design. From corporate functions to immersive installations, we transform ideas into unforgettable events. Based in Houston, TX, our team is dedicated to delivering excellence in every detail and fostering long-term partnerships through creative strategy, detailed execution, and a passion for design.

Job Description

Job Description:

We are looking for a Customer Support Specialist to join our team in Houston, TX. The ideal candidate will be responsible for providing outstanding service and support to our clients, handling inquiries with professionalism and empathy. You will act as the main point of contact for resolving client issues, ensuring a high level of satisfaction with our services.

Responsibilities:

• Respond to customer inquiries via phone, email, and ticketing system in a timely and courteous manner

• Resolve technical and service-related issues, escalating complex problems when necessary

• Maintain detailed records of customer interactions, feedback, and resolutions

• Collaborate with internal departments to ensure client needs are met

• Identify opportunities for improving support processes and contribute ideas for system enhancements

• Assist with onboarding and training new clients on our platforms and services

Qualifications

Qualifications:

• Associate’s or Bachelor’s degree preferred

• 2+ years of experience in customer service or client-facing support roles

• Strong verbal and written communication skills

• Problem-solving mindset with the ability to stay calm under pressure

• Familiarity with CRM systems and customer service software

• Excellent organizational skills and attention to detail

Additional Information

Benefits:

• Competitive salary between $64,000 and $67,000 per year

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development and training opportunities

• Collaborative and innovative work environment

• Opportunities for career growth within the company