Assistant Returns Liaison

Meet REVOLVE: 

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world.  With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level.  It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment.   In return, we promise to keep REVOLVE a company where inspired people will always thrive.  

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Assistant Returns Liaison role:

This is a full-time role for a candidate who will minimize monetary loss of defective merchandise by identifying the most effective defect recovery process for each item.

Major Responsibilities:

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

• Processing returns and keeping records for items that do not fall within our return policy guidelines
• Process and organize returned to sender parcels.
• Produce shipping labels for outgoing packages
• Provide feedback with, and help to create, systems and procedures for rejected returns processes
• Keep current with all new policy and procedures
• Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
• Assist in other areas in department as needed 

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Expert knowledge of REVOLVE’s return policy, and guidelines
• Strong customer orientation with desire and willingness to help.
• Strong verbal and written communication skills.
• Strong multitasking, prioritization and organizational skills for record keeping.
• Knowledge of apparel construction and fabrication and various fashion categories.
• Ability to work required overtime when business needs warrant.
• Able to navigate proficiently through multiple systems.
• Computer proficiency.

Minimum Qualifications:

• High School Diploma
• Experience with Microsoft word and excel
• Type 50+ words per minute
• Excellent communication skills
• Proficient in English
• 2+ years of warehouse or customer service experience preferred 

A successful candidate works well in a dynamic environment with minimal supervision.  At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day. 

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisi