Clinical Support Specialist

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Clinical Support Specialist

                        

Location

Port St Lucie

                    

Facility

Tradition Hospital

                     

Department

Training and Caregiver Development-Information Tech Div

                      

Job Code

T97615

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.   

As a Clinical Support Specialist, you will be responsible for high-level clinical and technical support to ensure optimal use of the electronic medical record (EMR), with a focus on Epic. The caregiver serves as a subject matter expert on EMR workflows, offering support to clinicians across Cleveland Clinic. This position is an excellent opportunity to enhance proficiencies in Epic and explore the endless possibilities at Cleveland Clinic 

A caregiver in this role works Monday through Friday from 8:00 a.m. – 4:30 p.m., with some schedule flexibility. Occasional weekend work is required, approximately four times per year.

This position requires travel up to 50% of the time to multiple locations within Martin Health Care and within Vero Beach

A caregiver who excels in this role will:

• Provide support to clinicians in mastering the optimal use and the maximum utilization of the EMR, including knowledge of the use of applications that work in conjunction with the EMR to manage patient’s care.

• Provide clinician training and support in the classroom, in person at the elbow, or virtually online, in department meetings, in groups and one-on-one; ensuring both the baseline knowledge of EMR use, specific EMR workflow knowledge, changes to existing workflows, and knowledge on new features as they are released.

• Serve as primary contact for learning about clinician’s EMR usability challenges, assisting with EMR workflow knowledge and EMR troubleshooting and EMR workflow issue resolution.

• Identify opportunities for improvement in workflows and work with the ITD teams that design these improvements and the operational teams that implement them to enhance our use of the EMR

Minimum qualifications for the ideal future caregiver include: 

• Bachelor's degree and three years of experience in a clinical setting, preferably in a multi-entity health care system

• OR Master’s Degree and two years of experience

• OR Associate’s Degree and five years of experience

• OR High School Diploma/GED or equivalent and seven years of experience

• Experience typically supported by license in a medically related field such as nursing, pharmacy, medical technology or Emergency Medical Technician (EMT)

• Strong clinical background and knowledge of patient care setting and clinical practice

• For Information Technology Division caregivers, ITIL Foundations certification is required within 6 months of position start date

Preferred qualifications for the ideal future caregiver include:  

• Clinical license in RN, LPN, Medical Assistant, Physical Therapist, or Respiratory Therapist

• Experience with clinical information systems or computerized physician order management

• Experience in education/training or human resources development

• Nursing experience preferred but other diagnostic and therapeutic experience acceptable

• Previous experience with Epic or another electronic medical record

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.

• Ability to travel throughout the hos