Sr Manager, Customer and Industry Workflow - Demo Engineering

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Sr Manager, CIWF Demo Engineering

We are seeking a Sr Manager, CIWF Demo Engineering to grow and lead our global Customer Workflows Demo Solutions organization. The Demo Engineering teams within ServiceNow provide demo content and automation for high impact software built to work with scale and ensure the availability of demos built on the ServiceNow platform.

 

What you get to do in this role:

· Manage and lead multiple teams of product managers and demo engineers on the Demo Solutions team aligned with the CSM, FSM, and Industry business units.

· Collaborate with the Demo Operations and Architecture program leadership and ensure alignment on day-to-day activities, priorities and influence long term strategy

· You'll mentor, grow and develop the Demo Engineers and Product Manager teams

· Management of departmental resources like recruiting, staffing, mentoring and maintaining a best-of-class demo engineering team

· Help contribute to backlog by implementing strategic initiatives and goal alignment between teams

· Provide strategic direction for aligning content and ensuring priority of solutions that highlight multiple products/solutions.

· Work closely with product management, design, support, and other dev teams to deliver high-quality solutions

· Plan and execute a program based on organization priorities, context, risks and desired outcomes.

· Be comfortable and use quick thinking and innovative ideas to solve ambiguous problems

· Deliver an outstanding experience for our customers

 

To be successful in this role you must:

· 12+ years of software industry experience and 4+ years of experience as a manager leading demo software developers, product managers, analysts, or solution consultant teams

· Aptitude for understanding new technologies quickly

· Experience developing web applications at scale

· Advanced understanding of software design, development, testing, and problem-solving

· Experience with supporting troubleshooting efforts of difficult production issues e.g. memory leaks, network problems, intermittent failures etc. across the stack

· Ability to hire top talent and build a productive team

· Able to articulate broad concepts and use those concepts to understand and develop solutions for problems.

· Experience working in a DevOps environment

 

 

Qualifications

Qualifications

· 6+ years of experience in the Now Platform and 3 years or more as a manager

· Experience in an experienced leadership role with multiple directs or 2nd line employees, in an engineering organization

· Experience managing software development teams operating in Scaled Agile

· Hands-on experience with open source tools and agile development environments.

· Fluency in one or more relevant programming language (JavaScript, Glide, etc.)

· Experience with ServiceNow applications

· Experience working with Solution Consulting, Sales, Marketing, Product Management, and other demo stakeholder teams

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to