Digital Business Analyst

AR created for new hiring of Business Process SME job role from Onsite (US). Account SPOC : SenthilKumar Ramasamy SenthilkumarR7@hexaware.com TSR : Digital Business Analyst Role : Business Process SME Service line: DNS Deptartment: CXTINTCOMP Business Process — Job Description Role summary MUST HAVE - experience in writing user stories in the proper user story formats Seeking a Business Process Subject Matter Expert (SME) to lead process analysis, design, optimization, and governance efforts. The SME will partner with business stakeholders, IT, and project teams to translate strategic objectives into efficient and compliant end-to-end processes that improve effectiveness, reduce risk, and enable automation. Key responsibilities • Act as the primary business authority on end-to-end processes within the assigned domain, providing deep operational knowledge and decision support. • Analyze current-state processes to identify inefficiencies, bottlenecks, compliance gaps, and opportunities for automation or cost reduction. • Design and document future-state processes, detailed process maps, policies, procedures, and standard operating procedures (SOPs). • Define business requirements, acceptance criteria, and process KPIs to support solution delivery, automation, and continuous improvement. • Collaborate with stakeholders to prioritize process changes, build business cases, and estimate benefits and risks. • Work closely with IT, solution architects, and developers to ensure technical solutions align with business needs and process design. • Support implementation of process changes, including testing, training, and adoption activities; validate that solutions meet business requirements. • Establish and maintain process governance, controls, and compliance standards; monitor process performance and lead remediation where needed. • Mentor and enable process owners and frontline teams to sustain improvements and incorporate best