senior legal operations specialist, ebilling & Spend Management

Now Brewing – senior Legal Operations Specialist, ebilling & Spend Management # to be a partner!

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This role contributes to Starbucks success by serving as the primary administrator and subject matter expert for Legal & Corporate Affairs' enterprise legal management (ELM) and eBilling platform, currently Passport. The position supports effective management of outside counsel and vendor spend globally.

The Legal Operations Specialist partners closely with attorneys, legal professionals, Finance, Procurement, Accounts Payable, outside counsel, and third-party vendors to ensure accurate invoice processing, compliance with billing guidelines, financial reporting integrity, matter-related financial management, vendor onboarding, and timely payment of services.

The role is responsible for driving operational excellence across legal spend management processes, identifying opportunities for automation and continuous improvement, maintaining data quality, supporting forecasting and accrual activities, and delivering reporting and analytics that enable informed business decisions. This partner operates independently, manages competing priorities, and serves as a trusted resource for legal financial operations.

As a senior Legal Operations Specialist, ebilling & Spend Management you will..

Enterprise Legal Management & eBilling Administration

• Serve as the primary administrator and subject matter expert for Starbucks’ enterprise legal management and eBilling platform, including user access, matter setup, invoice workflows, permissions, and system configuration.
• Partner with software vendors and internal stakeholders to troubleshoot platform issues, maintain data integrity, and support effective system adoption.
• Develop and maintain system documentation, training materials, process guidance, and user support resources.

Invoice Review & Compliance

• Review invoices for compliance with Outside Counsel Billing Guidelines, eBilling requirements, approved rates, and matter coding expectations.
• Identify and resolve billing violations, coding discrepancies, rejected invoices, credits, wire payments, and other non-standard billing scenarios in partnership with law firms and internal stakeholders.
• Support continuous improvement of billing controls, invoice review processes, and compliance monitoring.

Outside Counsel & Vendor Management

• Coordinate onboarding, offboarding, billing setup, rate management, and compliance requirements for law firms and legal service providers.
• Maintain accurate outside counsel and vendor data within Passport and related systems.
• Serve as a primary point of contact for law firms on invoicing, timekeeper rates, billing requirements, and payment inquiries.

Financial Operations & Accrual Management

• Administer the monthly legal accrual process in partnership with attorneys, vendors, Finance, and Accounting to support timely and accurate submissions.

• Monitor legal budget and spend activity, support forecasting, and assist with quarter-end and fiscal year-end close processes.

Reporting & Analytics

• Produce recurring and ad hoc reporting on legal spend, accruals, vendor performance, matter activity, and financial trends.

• Develop dashboards, analyses, and insights that improve visibility into legal spend and support informed decision-making by Legal Operations leadership and business stakeholders.

• Maintain financial and matter-related data quality to ensure reporting accuracy and consistency.

Process Improvement & Opera