Senior Director, Operations

SSG-Project 180 turns lives around through innovative, wraparound services that keep people out of institutions and in their communities. Project 180 is a leader in the forensic treatment space, offering high-quality, specialized treatment programs that serve thousands of justice-involved individuals. Our programs span criminal justice intercepts and include pre-arrest interventions, court-based diversions, jail in-reach, and intensive post-release services. Project 180 operates in partnership with County agencies including the Department of Mental Health (DMH), the Department of Health Services (DHS), and the Justice, Care and Opportunities Department (JCOD).

The Position

This is a role for an operations leader who wants to construct the systems, infrastructure, and logistics backbone that will allow our programs to scale and thrive.

You will join the P180 Executive Team as a peer alongside the Senior Directors of People & Culture, Programs, and Quality & Outcomes — a collaborative leadership model where influence comes from expertise and relationships. 

Project 180 is a division of Special Service for Groups, Inc. (SSG). SSG handles HR and fiscal administration at the legal entity level; your focus is what sits specifically within Project 180: facilities, IT, financial management, and program logistics.

The Senior Director reports to Project 180’s Division Director and works closely with SSG’s CFO and senior leadership, external consultants and vendors, and staff at all levels of the organization.

First 18–24 Months

The Senior Director will inherit a capable team — two Operations Coordinators and a Facilities Manager are already in place — and will lead that team in elevating systems and infrastructure across three functional areas. An additional Finance Manager or Operations Generalist is planned, bringing the team to 5–6. 

• Assess the current state across Facilities, IT, and Financial Management and define a prioritized roadmap with the team
• Complete the team build-out by hiring a Finance Manager or Operations Generalist
• Lead procurement and deployment of enterprise solutions to replace ad hoc tools and processes
• Direct a systematic overhaul of policies and procedures to reflect current best practices
• Establish clear ownership, metrics, and feedback loops so each functional area runs with accountability
• Build the logistics frameworks — through the team — that directly enable service delivery to clients

Essential Functions

The Senior Director is charged with building and maintaining best-in-class organizational infrastructure for Facilities & Program Logistics, Information Technology, and Financial Management. They will lead the team in driving division-wide efficiency, sustainability, and outcomes as follows:

Facilities, Safety & Program Logistics

• Oversee the management and maintenance of Project 180’s buildings (offices and housing sites), vehicles, and equipment
• Direct and continuously improve health, safety, and security policies, procedures, and practices across four interim housing sites and the broader division
• Build facilities management systems: work orders, inventory, procurement, inspections, vendor management
• Lead the selection, leasing, renovation, and furnishing of new facilities
• Build the logistics infrastructure that enables program staff to deliver services reliably — transportation, equipment readiness, site operations
• Manage external facility relationships: property managers, owners, developers, and funders

Information Technology

• Own P180’s I