Technical Account Manager II - San Bernardino Sheriff's Department

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

The Technical Account Manager II (TAM II) will be on-site at the San Bernardino Sheriff’s Department. TAM’s play a key role in managing Axon programs, providing hardware, software and deployment support. You will be looked upon as an expert in the use of Axon’s products.

What You’ll Do

Location: San Bernardino, CA
Reports to: Senior Director, Embedded Services 
Direct Reports: N/A

• Must live within 1 hour of San Bernardino Sheriff's Department and report to the agency daily (Monday-Friday) and be available for off-hours needs
• Provide tier 1 and 2 technical support to agency personnel
• Be a product specialist in Axon products utilized by the agency
• Achieve mastery of Axon’s Evidence.com
• Participate in weekly stand-up meetings
• Produce weekly and quarterly analysis reporting
• Manage customer expectations, keeping customers satisfied and expectations realistic
• Maintain customer confidence, especially in high-pressure situations
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
• Troubleshoot and document daily issues and communicate status to stakeholders
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
• Produce status and usage reports of assigned products for agency insight. 
• Maintain familiarity with relevant Axon Academy content and leverage for training
• Go on-site to the individual precincts or commands to provide assistance and help with Axon devices and software where needed.

What You Bring

• Bachelor’s Degree or equivalent work experience
• 1+ years of professional experience working with Major City or Enterprise-level customers
• Proven track record of successfully managing customer relationships and technical projects
• Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and remain calm in high-stress situations
• Experience working and supporting law enforcement is desired
• Experience using Excel formulas to produce analytical charts
• Experience creating analytical reports and visual aids in Excel, Word and PowerPoint for senior level presentations 
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired
• Knowledge of CCTV, VMS, and IP cameras is desired
• Experience working closely with a sales and support team is desired
• Must be able to pass agency background check 
• Must pass a Criminal Justice Information Service (CJIS) background check and maintain CJIS clearance. Handle confidential and highly sensitive information.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the