Chief Strategic Marketing and Communications Officer

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact. 
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What We Offer:
•    Impact - The work you do here matters to millions. 
•    Growth - Philadelphia is growing, why not grow with it? 
•    Diversity & Inclusion - Find a career in a place where everyone belongs.
•    Benefits - We care about your well-being.
 

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency.

Job Description

The City of Philadelphia’s Office of Innovation and Technology is seeking a visionary and innovative leader for the role of Chief Strategic Marketing and Communications Officer (CSMCO). This role is essential for addressing the need for enterprise-wide strategic planning and performance management. The CSMCO will lead the Strategic Marketing and Communications division, oversee strategic partners, manage traditional and social media marketing and communications units, and identify ways to highlight the outstanding work produced by the Office of Innovation and Technology (OIT) to the residents. Additionally, the CSMCO will collaborate with industry partners to elevate the City technologically, creating data-driven strategies and processes while achieving breakthrough results.

Key Responsibilities:
1. Strategic Planning and Execution

• Develop, implement, and manage comprehensive strategic plans that align with the City’s mission, vision, and goals.
• Collaborate with senior leadership to identify and prioritize strategic initiatives.
• Establish performance metrics and dashboards to monitor progress and measure success against strategic objectives.
• Lead the development of long-term strategies that enhance organizational effectiveness and efficiency.

2. Performance Management

• Oversee the creation and implementation of performance management systems and processes.
• Monitor and analyze performance data to identify areas for improvement.
• Provide strategic insights and recommendations to improve overall organizational performance.
• Ensure alignment between strategic goals and departmental activities.

3. Leadership and Oversight

• Lead and manage the Strategy and Communications division, including strategic partners, marketing, and communications units.
• Foster a collaborative and inclusive team environment that promotes innovation and excellence.
• Mentor and develop staff, promoting professional growth and ensuring high levels of performance.

4. Strategic Partnerships and Innovation

• Identify and cultivate strategic partnerships with external organizations, stakeholders, and community leaders.
• Collaborate with industry partners to explore and implement technological advancements that elevate the City.
• Leverage partnerships to enhance the City’s strategic initiatives and maximize resources.
• Represent the City in high-level meetings, conferences, and forums to promote strategic interests and innovation.

5. Marketing and Communications

• Oversee the development and execution of comprehensive marketing and communications strategies.