Veterinary Customer Service Representative

Description

Overview:

Veterinary receptionists are the face of our veterinary hospital. We respect, train, and provide an independent and gratifying work environment for our staff. Here, our team members are ALL an integral part of providing high-quality medicine and customer service. Our Core Values keep us focused on what is important – quality care for pets and their people. With exponential growth, we are looking for an amazing front desk receptionist to grow with us.

We are currently in search of a compassionate, critical thinking, career-driven veterinary dental receptionist. Candidates should possess the skills necessary to provide quality care to pets, have knowledge in veterinary medicine including anesthesia and dentistry, and provide outstanding client service. Our ideal candidate would be a previous veterinary technician or assistant with the desire to move to a desk position.

As a Veterinary Dental Receptionist your tasks will include but are not limited to:

· Receive and place calls to clients for the purpose of scheduling.

· Prioritize multiple tasks in a calm, organized manner.

· Maintain proper documentation through client and pet records, i.e., referral documentation, previous medical history received, etc.

· Assist all clients by providing necessary instructions, information, and invoices, dispense prescription items per the veterinarian’s instructions, discuss estimates, and schedule all future appointments.

· Utilize hospital computer systems to document medical records and communicate with clients and teammates.

· Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.

· Excellent customer service skills and an exceptional level of communication in a professional manner.

· Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.

· Maintain a positive attitude in all interactions with clients, pets, and other teammates.

· Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Responsibilities should include but are not limited to:

· Utilizing standard office/business equipment.

· Knowledge of veterinary medical terminology and procedures.

· Flexible schedule including some holiday shifts.

· Experience with veterinary software is preferred.

· Ability to work independently on assigned tasks and accept direction on given assignments.

· Possession of organizational skills.

· Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

· Must possess strong verbal and written communication skills, good judgment, and ability to manage stressful situations.

Benefits:

· Health Care Plan (Medical, Dental & Vision)

· Retirement Plan 

· Paid Time Off (Vacation & Public Holidays) - for eligible positions only

· Discounted Veterinary Dentistry

· Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

Pay: $22.00 - $24.00 per hour

Job Type: Full-Time

Schedule:

· 10-hour shift

· Monday to Thursday

· No weekends

· Day shift

Work Location: In Person

Requirements

Qualifications:

· High school or equivalent (Preferred)

· Customer Service: At least 2 years (Preferred)

· Veterinary Experience: 1 year (Required)