Financial Counselor - Oncology

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday, 8:00am-5:00pm Posted Date 08/21/2024 Salary Range: $32.56 - 49.35 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 18692

Primary Duties and Responsibilities

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Under the supervision of the manager, assistant director and director, serve as a Patient Financial Analyst for Hematology/Oncology which includes performing financial registration screening, insurance eligibility and benefit verification, financial counseling of hematology/oncology and specialty patients and other administrative support as assigned. Major duties include but are not limited to: direct telephone contact with health care insurers, utilizing electronic systems to verify eligibility and benefits, documenting information accurately in appropriate systems, answering telephone and written inquiries from patients, clinic staff and other stakeholders as needed, assisting patients with education and guidance of their insurance benefits, referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

Salary range: $32.56/hr - $49.35/hr

Job Qualifications

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Required:

• Excellent communication skills, both verbal and written, with the ability to explain insurance information and document details accurately.
• Ability to perform basic arithmetic and percentage calculations.
• Typing skills to complete documentation, prepare forms and correspondence with speed and accuracy.
• Knowledge, skills and ability to work autonomously using specific software programs such electronic medical record (EMR) systems, insurance verification portals, and Microsoft Office applications.
• Possesses strong customer service skills to promote pleasant and effective interactions with patients, staff, and management.
• Ability to work as part of a team, maintaining confidentiality in all assignments, and showing initiative in identifying and solving problems as they occur.
• Skill in setting priorities when there are deadline pressures, competing requirements and a heavy workload.
• Demonstrated ability to maintain composure when confronted by difficult situations and to respond professionally.