Operations Manager

The Operations Manager is responsible for overseeing the research and clinical operations of the Byrd Institute division in the Department of Psychiatry and Behavioral Neurosciences. This position is responsible for managing operations, developing policies and procedures, and ensuring customer satisfaction.

• Develop or assist with the development and implementation of policies and procedures consistent

with those of the organization to ensure efficient and safe operation of the unit.

• Participate in development and implementation of objectives and short-and long-range planning;

develop and implement projects and programs to assist in accomplishment of established goals.

• Oversee all facets of the daily operations and business practices of the organizational unit,

ensuring compliance with the University, state, and federal laws, policies, and regulations.

• Assist in responding to customer inquiries, serve as customer service representative, and model

and ensure best customer service practices.

• Resolve conflicts escalated to management.

• Monitor revenue and expenses to ensure budgetary goals are met.

• Compile statistics and other information in order to provide reports to upper management and

others.

• May manage and oversee the supervision of employees, which includes work allocation, training,

promotion and enforcement of internal procedures and controls, and problem resolution; evaluate

performance and make recommendations for personnel actions; motivate employees to achieve

peak productivity and performance.

• May oversee audit compliance and perform audits; may oversee maintenance of departmental

computer systems.

• May serve on university, state, regional, and national task forces and/or committees.

• Performs other duties as assigned.

• Bachelor's degree -OR- equivalent combination of education and experience.

• 5+ years of related experience.

• Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.

• SB 1310: Substitution of Work Experience for Postsecondary Education Requirements

• A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:

(a) Two years of direct experience for an associate degree;

(b) Four years of direct experience for a bachelor’s degree;

(c) Six years of direct experience for a master’s degree;

(d) Seven years of direct experience for a professional degree; or

(e) Nine years of direct experience for a doctoral degree

• Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.

• Minimum Qualifications that require a high school diploma are exempt from SB 1310.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF 

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be su