Graduate Studies, Front Operations - Federal Work Study Student Assistant

Work Study:

Federal Work- Study Student Information: https://www.csusb.edu/financial-aid/prospective-current-students/federal-work-study/federal-work-study-student

Eligibility Requirements

1. Must complete a Free Application for Federal Student Aid (FAFSA) for the current award year
2. Must maintain Satisfactory Academic Progress standards
3. Must be enrolled in at least half-time. (6 units undergraduate; 3 units graduate) per semester
4. Must have a federal need of at least $2,000
5. Submit all requested financial aid documentation from your To-Do-List by the due date
6. Must have an official award notification from the Financial Aid Office
7. Must be a U.S. citizen, eligible non-citizen, or permanent resident

FWS Waiting List: Students not awarded FWS may be added to the FWS Waiting List. Please email us at workstudy@csusb.edu 

NOTE: Program funding is limited, applying through the FWS Waiting List does not guarantee a FWS award.  

Job Summary:

The Student Assistant will support front-office operations by answering phone calls and LiveChat inquiries, greeting and assisting visitors with admissions questions, and helping current graduate students with general inquiries. Responsibilities also include assisting with events, data reporting, and other office tasks as assigned. Additionally, the student will learn about various CSUSB departments to properly direct students to the appropriate resources. This role provides valuable professional experience while contributing to the efficiency of the Office of Graduate Studies.

Responsibilities:

•  Under direct supervision, duties include but not limited to: • Front desk operations support by answering phone calls and LiveChat inquiries. • Greet and assist walk-in visitors with questions about the admissions process. • Provide support to graduate students by addressing general inquiries. • Assist with planning and coordinating student events, data reporting, and other office tasks. • Learn about various CSUSB departments to accurately direct students to the appropriate resources. • Receive, log, and process incoming transcripts daily. • Perform other duties as assigned to support office operations.

Minimum Qualifications:

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

• Special Qualification: Admission or registration as a CSU student.

Required Qualifications:

• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Preferred Qualifications:

• The ideal candidate must have excellent verbal communication skills and the ability to work both independently and collaboratively. Organizational skills, attention to detail, and the ability to meet deadlines efficiently are essential. Candidates should be responsible when handling confidential materials and proficient in Microsoft Word, Excel, and Access. Knowledge of PeopleSoft is desirable but can be learned on the job.

Compensation and Benefits:

Student Employment Anticipated Hiring Range: $16.90 per hour.

The compensation offered will consider internal equity and experience among other factors.

Position Information:

Work status: Part-Time, Temporary, Seasonal

Academic year available hours: Monday through Friday (8:00 am – 5:00 pm).

Summer available hours: Monday through Thursday (7:00 am - 5:30 pm).

The application deadline is: August 07, 2026; however, the position may close when an adequate number of qualified applications are received.

This is an 'On-Campus Only' position. Student Employees are not eligible to telecommute at any time.

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the