Housekeeper

Position Summary
Housekeepers work within a group and in pairs in a goal-driven environment to ensure that Zoo guests enjoy a clean and safe environment. This position works in a variety of locations throughout the Zoo, including bathrooms, offices, behind the scenes staff areas, outside exhibits and more. Employees work outdoors approximately 80% of the day in all types of weather. Employees in this position should have an eye for detail.

Job Duties and Responsibilities
▪ Must have a positive attitude, good communication skills and be a team player
▪ Portray a helpful attitude when interacting with our Guests
▪ Project a professional image while in uniform and respond to radio calls in a timely manner
▪ Provides information and directions to guests concerning the Zoo mission, rules and events
▪ Proactive in reporting any questions, concerns, or supplies needed to the supervisor
▪ Must be able to complete repetitive tasks while maintaining quality
▪ Must be self-directed and able to work with limited supervision
▪ Sanitizes bathrooms, including sinks, mirrors, floors, walls and replenishes necessary supplies
▪ Makes sure staff offices are kept orderly through general area cleaning
▪ Dusting, empties trash and recycling
▪ Sweeps, mops and vacuums
▪ Removes trash and litter from public areas
▪ Maintains appropriate personal protective equipment (PPE) when working with chemicals and supplies that could be hazardous
▪ Inspects the integrity of supplies, and adheres to Zoo policies and procedures to ensure the safety and welfare of collection animals, guests, and other staff members
▪ Completes a daily checklist of job duties performed
▪ Must be able to work Special Events and support Special Events staff
▪ Contributes to saving animals in the wild through: reduction of waste, water and energy use and inspiring guests and staff to take wildlife protecting actions
▪ Performs other duties as assigned

Education and Experience
▪ High School Diploma / GED
▪ Three (3) months relevant work experience
▪ Ability to work independently with minimal supervision
▪ Excellent oral and written communications skills
▪ Strong interpersonal and facilitation skills
▪ Ability to partner across teams and with all levels of staff

Language/Reasoning Ability
▪ Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
▪ Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

▪ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Computer Skills
▪ Basic personal computer skills.

Competencies
▪ Professional maturity: The ability to separate emotions from the real issues at hand. The ability to legitimately and objectively challenge the substance of our beliefs and biases of our observations. Remains calm under pressure and in stressful situations
▪ Responsibility: The ability to meet commitments made to yourself and others, keeping the promises you make, and acknowledging and accepting the choices you have made, the actions you have taken, and the results they have led to.
▪ Communication: The ability to write and speak effectively using appropriate convention based on the situation; actively listens to others, asks questions to verify understanding, and uses tact and consideration when delivering feedback to others.
▪ Flexibility: Demonstrate responsiveness and adaptability following change initiatives, and demonstrates ongoing support for change efforts.
▪ Intelligence: Understand and comprehend information, as well as find application and value from new knowledge.
▪ Employee Service: The ability to address employee concerns/issues in an appropriate and timely manner
▪ Job Knowledge/Technical Knowledge: Demonstrates a sound working knowledge of current role and the technical systems and applications used in performing this role, and understands the impact this role has on other business functions within the organization
▪ Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
▪ Manages Change: Demonstrates effectiveness and flexibility with changing environments, responsibilities, tasks, and people.
▪ Problem Solvi