Lead Implementation Manager -myQ Enterprise

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster®  and Chamberlain® , are found in 50+ million homes, and 13 million+ people rely on the myQ®  app daily.

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 50+ million homes, and 12 million+ people rely on the myQ®  app daily.

Chamberlain Group also includes Systems, LLC, a leading manufacturer of loading dock equipment for over 60 years, and Controlled Products Systems Group, a leading wholesale distributor of access control equipment in the U.S.

This a remote role and can be based anywhere in the US.

Job Summary

This is a role within Chamberlain Group’s (CG)Emerging Business Group within the Commercial Business Unit, designed to lead CG’s go-to-market efforts for cutting-edge facility-focused software. A successful incumbent is responsible for (i) Developing and executing project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget (ii) Communicating with stakeholders to identify and resolve issues throughout implementation process (iii) Managing all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partnering with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions. Requires 7+ years of experience in a customer facing role and/or project management role and a minimum of a Bachelor’s degree.

Essential Duties and Responsibilities

• Review solution designs completed by the sales team to ensure feasibility and reduce risks for implementation
• Develop and execute project plans to ensure that all implementation phases for myQ Enterprise projects are completed on time and within budget
• Communicate with stakeholders to identify and resolve issues throughout implementation process
• Manage all aspects of an implementation project from start to finish, including planning, organizing, overseeing workflow, and communicating progress to key stakeholders; Partner with dealers, contractors, customers and external/internal stakeholders to ensure smooth implementation of software and hardware solutions
• Determine key KPIs and conduct data gathering to ensure key KPIs are met or action plans are in place