Senior Quality Assurance Associate

Position Summary

The Senior Quality Assurance Associate is an integral resource leading throughout the aspects of software quality and making recommendations for quality improvement. Responsible for overseeing the design and development of test plans/approaches. The Senior Quality Assurance Associate will also be responsible for leading the team through testing of all internal and external applications before they are released. This individual will participate in planning and refinement meetings, as well as consulting with product owners and software engineers in an agile environment to ensure software quality while maintaining speed-to-market.

What will your job entail?

Job Responsibilities:

• Conducts regular audits of insurance processes, claims, underwriting, and customer interactions

to identify areas for improvement and ensure accuracy.

• Administers quality monitoring programs to assess the performance of customer service

representatives, underwriters, and claims processors.

• Ensures quality assurance procedures are in alignment with industry best practices and

regulatory requirements.

• Reviews insurance policies, documentation, and processes to ensure compliance with industry

regulations and company policies.

• Addresses customer complaints related to the quality of service, ensuring prompt resolution, and

preventing recurrence. Conducts root cause analysis for identified quality issues, working with

relevant departments to implement corrective actions.

• Maintains accurate records of quality assessments, audits, and improvement plans, ensuring

documentation follows industry standards.

• Generates regular reports on quality performance metrics, presenting findings to management

and suggesting strategies for improvement.

• Utilizes technology tools and systems to streamline quality assurance processes, automate

assessments, and enhance overall efficiency.

• Monitors regular reports on quality performance metrics, presents findings to management and

suggests strategies for improvement.

• Stays updated on industry regulations and changes, ensuring that all insurance operations adhere

to legal requirements

Work Experience and Education:

Bachelor’s degree required; Business Administration, Quality Management, Business Operations preferred. Any other related discipline or commensurate work experience considered. 

3+ years hands-on, property casualty underwriting experience/expertise with 1+ year of work experience in Business Operations or Quality Management in Insurance Industry.

Advanced analytical and problem-solving skills with ability to manage and prioritize multiple projects; Ability to deal with ambiguous situations and issues.

Strong communication and technical skills 

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends