Oliver Wyman - AI Product Enablement Senior Manager

Company:

Oliver Wyman

Description:

About Oliver Wyman

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective. 

For more information, visit oliverwyman.com, or follow us on LinkedIn and X.    

Job Overview:

The Quotient Inside AI Product Enablement Senior Manager works closely with the Director of Product Enablement who leads the design and execution of the AI Capability & Enablement function within Quotient Inside. Operating at the intersection of Product Strategy and Product Delivery, this role translates firm-wide AI priorities into scalable enablement strategies, structured coaching, triage, experimentation, and institutional guidance. 

This role serves as a senior connector between strategic intent and enterprise execution - owning operating rhythms, stakeholder alignment, prioritization, and workflow design that enable AI usage to scale responsibly and effectively across Oliver Wyman. The Senior Manager is both hands-on and highly strategic, setting a high bar for enablement quality while identifying patterns, risks, and opportunities, and converting them into improvements that strengthen adoption and impact across the organization. 

Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60% in-office attendance

Key responsibilities:

Execution & Operating Model Delivery 

• Lead and continuously review the operating model for the AI Capability & Enablement function, recommending improvements to the Director of Product Enablement 

• Ensuring coaching, triage, experimentation, and standards-setting activities run effectively and at scale 

• Design, implement, and optimize structured workflows for intake, routing, escalation, prioritization, and feedback loops across a complex stakeholder environment 

• Track and interpret key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness), using data to identify trends, drive course corrections, and inform strategic decision making 

• Establish clear operating standards, governance mechanisms, and service expectations that improve consistency, quality, and responsiveness across enablement activities 

Community Engagement & Triage 

• Oversee OW channels and serve as a senior clearing house for AI questions, requests, and escalations, ensuring timely, thoughtful, and well-calibrated responses across audiences 

• Assess inbound needs, exercise judgment on priority and complexity, and route appropriately 

• Direct bugs, platform issues, and systemic pain points to formal feedback and product improvement mechanisms 

• Guide general AI usage questions to living exemplars, prompt libraries, training materials, or targeted coaching interventions 

• Connect teams