Program Support Specialist

Rexel USA is recognized as a Great Place to Work!

 

Rexel USA is a leading distributor of electrical supplies, services, and solutions, which includes the following companies: Rexel, Gexpro, Platt & Mayer.

 

A career with us offers professional growth, career advancement, unlimited opportunities to learn, and a fun, inclusive culture. We are committed to creating a diverse workplace where everyone is valued, treated with dignity and respect, and empowered to do their best work. 

 

Our values are the foundation for how we operate with our employees, customers, and suppliers. We strive to Deliver the Best Customer Experience, Join Forces for Success, Encourage Innovation, Engage People to Develop Their Talents, Trust Each Other, and Enjoy Making a Difference.

 

If you're driven by collaboration and delivering quality work, join  Gexpro as a  Program Support Specialist!

The position of Program Support Specialist will be based out of our Wauwatosa, WI location!

Summary

The Program Support Specialist is responsible for the management of order processing of Medical Devices for a high volume, high velocity global medical device Original Equipment Manufacturer (OEM). The applicant will also provide general program support for a fast-paced medical device manufacturing team.

What You’ll Do

• Execute production processes for assembly or production of Medical Devices
• Robust and accurate record keeping required for ISO-13485
• Collaborate in creating process designs/approaches for new processes/fulfillment methods
• Support management with Medical Device quality requirements, particularly with regard to documentation and records
• Be the main technical resource for account team
• Identify areas for improvement, suggest solutions, submit ideas, and execute on implementation
• Coordinate a flexible kan-ban system to meet just-in-time (JIT) customer demands with little forecast
• Assist teammates at peak times throughout the fiscal year. This will include physical warehouse, light kitting and inspection duties
• Establish a key role and partnership with management
• Independently manage the daily order processing and physical kitting & fulfilment for high velocity OEM customer
• Perform end-to-end computer/server integration task including preload OS and Specified customer applications
• Mechanical integration & assembly of large computer/service into rolling cabinets
• 2 years of production process experience

 

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
 

What You’ll Need

• High School or GED    
• 4 Year / Bachelor's Degree Preferred        
• 3+ years of technical process experience preferred
• Track record of independent process ownership in a fast-paced, customer oriented business setting
• Process experience in a Quality Control setting (ISO preferred)

Knowledge, Skills & Abilities

• Excellent computer skills required. Ability to troubleshoot computer systems, connections and setup
• Ability to prioritize and manage multiple tasks and deadlines
• Excellent communication and presentation skills
• Strong analytical skillset for troubleshooting technical processes
• Ability to use material handling equipment in a lab setting for moving servers and cabinets

 

Working Conditions and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable acc