About SoundExchange

Since forming in 2003, we have established ourselves as the premier music tech organization with a mission of building a fairer, simpler, and creator‐focused industry. Through a combination of proprietary solutions, emphasis on data, and advocacy efforts, SoundExchange works with 3,600+ digital service providers to collect and distribute digital performance royalties – more than $10 billion – on behalf of over 650,000 creators and rights owners. 

Title: Specialist, International Operations
Department: International Operations 
Job Location: Washington, DC (hybrid 2-3 times a month)
Reports To: Senior Manager, International Operations 
Supervisory Role: No
FLSA Status: Non-exempt 

Position Summary

The SoundExchange (SX) International team manages relationships with collective management organizations (CMOs) around the globe. They are responsible for instructing and acting upon the agreements that SX holds globally to collect revenue for our members when their music is used internationally.

At SoundExchange as an International Operations Specialist, you will help ensure the timely and accurate processing of international royalties to performers and rights holders by undertaking high quality and complex administrative tasks and implementing data quality and exchange standards. The Specialist will communicate with our international partners to process repertoire claim metadata, track incoming and outgoing payments, and resolve conflicts and disputes. This role will manage the day-to-day relationship for their CMO portfolio, working closely with the Senior International Operations Manager to take ownership of agreed revenue generating activities for a portfolio of CMOs. The Specialist also owns a series of collection and distributions tasks along with analytical activities to support the International Operations team with collecting and distributing revenue from the CMO portfolio.

Essential Functions

• Undertake day to day account management of CMOs with standardized processes and delivering standardized tasks
• Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations
• Undertake the required activities to accurately, timely, and successfully process the international royalties in our distribution engine
• Receive and deliver playlists, repertoire submissions, mandates, feedback files and distribution statements
• Carry out data manipulation and data activities to support revenue generation and resolution of queries from members
• Respond timely to international partner ad hoc claims, disputes, and inquiries
• Work with large complex data sets and applicable business logic to make informed revenue budget business recommendations and decisions
• Co-ordinate the international partner claims, disputes, and inquiries
• Collaborate with other teams on related activities and projects, including Technology, Finance, Legal, Rights Management, License Management Operations, Distribution Operations, and Customer Services
• Improve methodologies, standards and best practices around the processing and collection of international royalties
• Collaborate with the Data Mining team to define data initiatives that can maximize the flow of international royalties exchanged
• Track operational metrics related to international royalty processing 

Required Knowledge, Skills, Abilities (KSAs) 

• Understanding of key concepts related to music repertoire ownership is highly desirable
• Strong aptitude for working with computer systems – exceptional Excel skills required
• Positive relationship building skills
• Attention to detail and highly organized
• Professional writing and verbal communications
• Proven solid analytical and problem-solving skills
• Able to synthesize complex documentation for relevant facts to apply to collection strategies
• Able to excel in an agile, collaborative, dynamic and fast-paced environment
• Able to quickly gain proficiency with unfamiliar systems and processes
• Able to multi-task and manage multiple high priority projects
• Ability to work with people at all organizational levels
• Exposure to analytics and data mining methods is a plus
• Flexible attitude to work and prepared to go the ‘extra mile’ to achieve tasks, objectives and targets
• Strong independent work ethic and team player
• Bilingual in Spanish or another language is a plus

Required Education, Certifications/ Licenses, Related Experience 

• A minimum of 3 years work exper