General Manager, Technical Services Amer

General Manager, Marine Technical Services, AMER

 

Wärtsilä Parts and Field Service is now looking for an enthusiastic General Manager, Marine Technical Services to join our skilled team in Ft Lauderdale, FL USA.

 

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

 

As a General Manager, Marine Technical Services you’ll have main responsibility in handling of customer's technical inquiries in a comprehensive and supportive manner and leading a team of dynamic and experienced technical experts with diverse expertise.  

 

Wärtsilä companies in the USA have implemented a hybrid work model. Most employees who live within 40 miles or 60 kilometres of an office will work 2 days per week in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration twice a week. We will be happy to provide more information during your interview process.

 

This position reports to the Regional Director Americas.

 

Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

 

What will you be doing:

• Be responsible for handling of customer's technical inquiries in a comprehensive and supportive manner.
• Support the development of the businesses and customers in the region technically.
• Perform Audits and be active in capturing new sales opportunities (leads) 
• Manage and solve complex technical and operating problems solving activities of the customers.
• Make analysis with adequate conclusions and recommendations (reports) for how to solve complex technical problems of the customer. Report the related work progress to relevant stakeholders.
• Communicate and propose improvement needs of the products and solutions for relevant internal stakeholders.
• Participate in product developments and product improvement projects.
• Participate in development of new working methods with own responsibility area.
• Provide technical support to internal and external customers.
• Analyses field experience and customer feedback data to improve the products and solutions as well as operation and maintenance of the installation.
• Support in technical matters when new products or components are developed and launched.
• Proactively work to enable cross-divisional and cross-organizational cooperation.
• Coach and mentor less experienced technical experts and field service engineers. 
• Participate in customer and/or internal meetings as a technical leader, when complex technical matters are handled.
• Share technical knowledge to internal and external stakeholders.
• Ensure knowhow and professional competence development within respective technical expert area.
• Lead and coach personnel within own team.
• Contribute to creation of the action plan for relevant organisation and implement assigned actions.
• Ensure that the business objectives and targets are met.
• Monitor and report business performance in assigned team.
• Ensure the development of the personnel within assigned team.
• Ensure the implementation of the processes and tools according to business as well as Quality, Health, Safety and Environmental guidelines.

 

To be successful in this role, we expect you to have:

• B.Sc. or M.Sc. in Engineering or in Mari