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Dispute Specialist I, II, Senior
SAFE Credit UnionUnited Statesfull_timeVerifiedPosted 29 May 2026
💰 $72,000/yr($44,000/yr – $72,000/yr)
About the role
Dispute Specialist I - Hourly Range: $22.36 - $27.93
Dispute Specialist II - Hourly Range: $25.43 - $31.78
Senior Dispute Specialist - Hourly Range: $28.94 - $36.18
Exact role level and compensation may vary based on skill, experience and location.
Exact role level and compensation may vary based on skill, experience and location.
This is a hybrid role that will require the employee to be in office (Folsom, CA) 2 days per week (Tuesdays and Wednesdays).
Dispute Specialist I:
POSITION PURPOSE
Investigates card dispute claims for both debit and credit card fraud and non-fraud transactions. Performs research, analyzes circumstances, exercises sound judgment, and resolves disputes, following internal and/or external rules, policies, procedures, and regulations. Routinely interacts with members and SAFE frontline staff. Expected to fulfill SAFE’s core values with internal and external members. Expected to maintain a positive work environment, meet productivity standards, complete work in a timely manner, and strive to increase productivity.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Analyze disputed card transactions by collecting information, exploring opportunities to identify recovery and mitigate losses, and documenting and resolving claims.
- Obtain a thorough understanding of the processes and procedures for each assigned function allowing for proper dispute resolution, as well as identifying possible system problems and opportunities resulting in mitigation of risk and losses.
- Process fraud case types less than $2k.
- Identify and process write-offs, after appropriate research and due diligence is completed.
- Maintain up-to-date, thorough operational knowledge of Federal Regulation E and Z, as well as Visa Dispute Processing rules and regulations required to resolve member cases accurately.
- Complete provisional credits and cardholder communications within required internal and regulatory timeframes.
- Process merchant responses within Visa Resolve Online (VROL) in a timely and accurate manner
- Complete general ledger balancing and posting
- Monitor and respond to inquiries received from front line staff
- Contact members by telephone, email, or mail, as appropriate
- Complete other duties, as assigned.
QUALIFICATIONS
Education/Certification:
Associate’s degree from an accredited college; and/or two or more years of work in a full-service financial institution; or an equivalent combination of education, training, and experience.
Required Knowledge:
Knowledge of the financial services and card payment industries. Knowledge of Visa credit, debit, and ATM networks, as well as other non-Visa networks. Knowledge of issuer rights and responsibilities associated with Visa chargeback processing and fraud liability. Knowledge of federal and state regulations, credit union policies, and Visa rules. Thorough knowledge of SAFE’s products and services, as well as banking practices, operations, and policies preferred.
Preferred knowledge within Fiserv DNA Core Banking System.
Preferred knowledge within Fiserv DNA Core Banking System.
Dispute Specialist II:
POSITION PURPOSE
Fulfills all duties of as Dispute Specialist I. Additionally, responsible for handling complex disputes. Understands the importance of building supportive relationships within all areas of the credit union, as well as with other financial institutions and vendors. Expected to serve as a positive role model, provide guidance and training, and offer mentorship to a Dispute Specialist I. Contributes to a highly motivated department.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
- Ability to fulfill all duties of a Dispute Specialist I
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