Account Coordinator

Job Description:

The role of the Account Coordinator is to work closely with the Education sales team to ensure that the client experiences a first class relationship with Dow Jones and support the smooth operations of sales. The Account Coordinator will work closely with all Sales Representatives in support of sales activities, contracting, setup of client accounts, and ongoing account changes. Account Coordinators will also have retention responsibilities and will be responsible for a number of recurring account renewals.

Responsibilities for the Account Coordinator include:

• Onboard. Working directly with clients to implement new accounts and provide support for the ongoing relationship such as account/technology access issues, usage requests and invoicing questions. 

• Activate. Drive activations and engagement through stakeholder relationships. Collaborate across internal teams to drive the activation strategy and identify appropriate external stakeholders. 

• Retention. Retain contracted revenue for assigned accounts through established client relationships via email and outbound calls. This includes developing and managing account renewals for assigned customers, working renewals into ongoing conversations with stakeholders and processing the renewal after sale is closed. ACs should also leverage relationships to identify growth opportunities. 

• Support. Work with accounts to obtain information as needed and work with the sales team to assist with account usage, billing or other data analysis. Assist with special projects as needed. 

• Travel. Occasional travel to campuses may be required. 

Analysis & Reporting Responsibilities:

• Compile regular or ad-hoc reports on account users and billing.

• Prepare user or usage reporting as needed by sales.

• Partner with the sales and Billing/Collections to resolve billing issues.

• Work with customer service or other internal departments to resolve any client issues.

• Document account renewals as needed in the CRM system. 

Account Set-up Responsibilities:

• Collect confirmation documents to verify customer orders, cancellations or changes.

• Update information in the global CRM system.

• Manage technology implementation between school and Dow Jones stakeholders.

REQUIREMENTS

• 1-3+ years sales support experience.  Experience working and speaking with clients. 

• Client retention experience. 

• College degree (or equivalent), preferably in marketing, communications, or a business discipline. 

• Excellent oral and written communication skills, including proven presentation skills.  Includes ability to speak equally effectively with both high-level administrators and undergraduate students.

• Excellent organizational skills, enabling strong territory management and prompt customer follow-up.

• Intermediate skills in MS Word, Excel and PowerPoint needed.

• Salesforce.com or other CRM experience preferred.

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Business Intelligence