Executive Housekeeper

ALBERT HOTEL is hiring for an EXECUTIVE HOUSEKEEPER

An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches.

With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the-art fitness center, and a 2,000-square-foot full-service spa. Additionally, the property is home to four on-site culinary outlets, including The Restaurant at Albert led by Michelin-starred and multi–James Beard Award–nominated Chef Michael Fojtasek. 

Albert boasts 3,600-square-foot of semi-open air event space, a 1,200-square-foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings.

What you'll do:

• Manage departmental budget + P&L and communicate relevant goals and strategies to the team
• Create, review, and monitor staff schedules to ensure there is sufficient coverage at all times; demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Have knowledge of and the ability to perform all duties of housekeeping and laundry attendants; assist with responsibilities and duties of housekeeping and laundry services daily
• Address and communicate guest concerns, requests, and special requirements in a timely manner to ensure guest satisfaction
• Hire, train, and develop new staff members according to the department's staffing guide and training outlines
• Prepare work priorities by obtaining a list of vacant rooms that need to be cleaned immediately, and a list of prospective check-outs
• Provide room availability information by informing teams of rooms ready for occupancy
• Maintain rooms and common areas of the hotel by conducting visual inspections of furniture, walls, and floor coverings; taking or recommending action as needed
• Contribute to team efforts by leading staff meetings, discussing organizational policies and guest concerns, making recommendations to improve service and operations, and implementing approved recommendations
• Maintain a safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
• Keep housekeeping supplies ready by inventorying stock, placing orders, and verifying receipt
• Keep equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, and calling for repairs
• Promote teamwork and quality service through daily communication and coordination with all departments
• Possess knowledge of all guest services and amenities
• Assist the General Manager in managing hotel operations to maximize profitability and growth
• Maintain a high level of cleanliness, sanitation, and safety in the work area
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Assist in the implementation of special projects
• Ensure open lines of communication with all departments and management via email, logbooks, meetings, etc., to ensure all needs of the outlet are met
• Maintain an increased awareness of safety issues throughout the property and keep abreast of safety and emergency procedures and OSHA requirements
• Be available to fill in and assist in other areas as needed to ensure the efficient operation of the outlet, as directed by the outlet manager, and attend relevant meetings as directed

Who you are:

• You have 3+ years of supervisory experience in a housekeeping leadership role.
• You are fluent in English and Spanish.
• You have the ability to interpret standard operating procedures, safety, and sanitation instructions.
• You are detail-oriented and take ownership of your work.
• You use your time wisely and are an expert in prioritizing.
• You have a strong work ethic and can work both autonomously and with a team.
• You're an excellent communicator and lead by example.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Vo