Medical Information Senior Manager, Customer Management

Join us as we transform immunology and deliver medicines that help autoimmune patients get their lives back. argenx is preparing for multi-dimensional expansion to reach more patients through a rich pipeline of differentiated assets, led by VYVGART, our first-in-class neonatal Fc receptor blocker approved for the treatment of gMG, and with the potential to treat patients across dozens of severe autoimmune diseases.

We are building a new kind of biotech company, one that maintains its roots as a science-based start-up and pushes our commitment to innovate across all corners of our business. We strive to inspire and grow our company, our partnerships, our science, and our people, because when we do, we deliver more for patients. 

The Senior Manager of Customer Management will assist the call center function within Global Medical Information function which will ensure timely and accurate responses are provided to unsolicited medical and clinical inquiries from healthcare professionals, patients, clinical sites and other healthcare organizations. This position will report to Senior Director, Medical Information. 

Key Accountabilities/Responsibilities 

• Assists in the prompt and accurate responses to medical information requests from internal and external customers through the MI Response Center, email, fax and websites for US, Canada and Global 

• Assists in the documentation of the inquiries and responses accurately and completely comply with  relevant Standard Operating Procedure (SOP)/ Work Instruction and regulatory guidelines 

• Ensures that adverse events and product quality complaints are processed in accordance with company SOPs 

• Assists in the creation, review and maintenance of MI documents by ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs 

• Ensure the highest degree of quality and medical accuracy for all outputs developed 

• Liaise with publications and clinical development groups to develop and maintain timely and relevant product expertise 

• Perform critical analysis and synthesis of internal/external literature related to argenx products and therapeutic areas of focus 

• Supports internal teams by providing literature reviews and medical and scientific information related to argenx therapeutic areas 

• Exhibits broad knowledge of assigned therapeutics areas, product labelling and regulatory guidance 

• Assists in maintenance of  relevant knowledge repositories, including medical information responses and publications 

• Appropriately liaise with Drug Safety and Quality regarding adverse events and product complaints, ensuring systematic capture and timely reporting  

• Manages materials through the US medical, legal and regulatory review process as appropriate 

• Complete all work in accordance with regulatory requirements, industry standards, and argenx policies 

• Serves as